Call Management Star Codes

Pickup

Call pickup is a helpful feature in any scenario similar to this: two secretaries are sharing the same office and each of them has a MeloTel Phone Terminal extension. Their user accounts, which belong to the same organization account, have the User is multi user aware permission enabled. Assuming that one of the secretaries is out of office and her phone is ringing, MeloTel allows the other secretary to pick up any call ringing her colleague's extension.

Phone Code	Operation

Phone Code	Operation
*21	To pick up any call ringing the organization. If your phone terminal extension has the User is multi user aware option enabled, you can pick up any call ringing the extensions that belong to the same organization account as you. Dial *21 on your phone keypad and you will be able to pick up the first call in the list of calls ringing the organization account.
*21TARGET_NUMBER	To pick up a call from any extension. If there are several calls ringing your organization account and you want to pick up the call on a specific extension, you must dial 21 followed by the number of the target extension. Suppose two calls are ringing on extensions 001004 and 001005 at the same time, to pick up the call on 001004, you must dial *21004.
*21PARTIAL_NUMBER	To pick up a call ringing a specific extension. To pick up the call ringing on a certain extension, you do not have to specify the entire number of the target extension. If you dial 21 followed by the first few digits of the number (partial_number), VoipNow will pick up the call on the first extension with the number matching partial_number. Suppose two calls are ringing extensions 001211 and 001222 at the same time, to pick up the call on 001222, you can dial 2122 (instead of 21222).
*29	To pick up last call ringing. If your phone terminal extension has the User is multi user aware enabled, you can pick up any call ringing the extensions that belong to the same organization account as you. *Dial 29** on your phone keypad and you will be able to pick up the last call in the list of calls ringing the organization account.
*29TARGET_NUMBER	To pick up last call ringing for the target extension. If there are several calls ringing your organization account and you want to pick up the last call on a specific extension, you must dial 29 followed by the number of the target extension. Suppose several calls are ringing on extensions 001004 and 001005 at the same time, to pick up the last call on 001004, you must dial *29004.
*29PARTIAL_NUMBER	To pick up last matching call. To pick up the last call ringing on a certain extension, you do not have to specify the entire number of the target extension. If you dial 29 followed by the first few digits of the number (partial_number), VoipNow will pick up the last call on the first extension with the number matching partial_number. Suppose several calls are ringing extensions 001211 and 001222 at the same time, to pick up the call on 001222, you can dial 2922 (instead of 29222).
*66	To dial back the last missed call.

Parking

You can share calls between users on the same Organization account.

Let's assume there are two users on the same organization account. One belongs to a secretary and the other to her boss. All calls ring the secretary's extension and the secretary puts through to her boss only the most important calls. If the boss happens to be busy, she can have such calls transferred to a parking lot. All she needs to do is call her boss and let him know the place of the call within the parking lot. The parking lot will keep the calls on hold until the boss is able to take them (i.e. unpark them).

Phone Code	Operation

Phone Code	Operation
#2	To send an answered call to the parking lot. The system announces the position of the call in the parking lot. This is good to know if you want to unpark the call and you have several calls in the parking lot. The call is kept on hold until it gets unparked by another user from the same Organization account. If the call remains in the parking lot for a period that is equal to the Parking timeout, it will be automatically returned to the user that parked it.
*221	To unpark the first call found in the parking lot.
*225	To unpark a specific call among several others in the parking lot. If you don't know the position of the call in the parking lot, dial `225` from your phone keypad. The system informs you about the Caller-IDs and their position in the parking lot. When you hear the Caller-ID and the position of the call you want to unpark, press on your phone keypad. If you already know the position of the parked call, dial `225` followed by the position. For example: to unpark the 3rd call in the parking, dial `2253` to unpark the 10th call in the parking, dial `*22510`
*229	To unpark the last call in the parking lot.

Transfer

With the Transfer Calls function users can easily transfer calls to other user using the phone keypad.

Phone Code	Operation

Phone Code

Operation

#1FORWARD_NUMBER

To transfer the interlocutor to another extension.

This operation enables what is generally known as blind/cold transfer. In other words, if you're already in the middle of a phone conversation, you can press #1 followed by an extension number forward_number. This will have your incoming caller transferred to that particular extension. The call can also be transferred to a number outside the MeloTel server.

*2FORWARD_NUMBER

To put the caller on hold and transfer the call to another extension.

This operation enables what is generally known as attended/warm transfer. In other words, if you're already in the middle of a phone conversation, you can press

CallerID

The CallerID can be hidden for outgoing calls using the phone's keypad.

Phone Code	Operation

Phone Code

Operation

*85

To place calls anonymously.

Activate the Anonymous feature for outgoing calls of a Phone Terminal extension by dialing *85.

*65

To deactivate the 'unknown caller' function.

To deactivate it and stop placing calls as Anonymous, you need to dial *65.