Error Codes and Solutions

 

300 series Errors

Internal error: 300 MULTIPLE CHOICES

 

Error code: #SIP. RFC.300

SIP error code: 300 MULTIPLE CHOICES

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

 

Redirected: 301 MOVED PERMANENTLY

 

Error code: #SIP. RFC.301

SIP error code: 301 MOVED PERMANENTLY Possible

causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

 

Redirected: 302 MOVED TEMPORARILY

 

Error code: #SIP. RFC.302

SIP error code: 302 MOVED TEMPORARILY Possible

causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

 

Internal error: 305 USE PROXY

 

Error code: #SIP. RFC.305

SIP error code: 305 USE PROXY

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

 

Internal error: 380 ALTERNATIVE SERVICE

 

Error code: #SIP. RFC.380

SIP error code: 380 ALTERNATIVE SERVICE

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

Internal error: 400 BAD REQUEST

 

Error code: #SIP. RFC.400

SIP error code: 400 BAD REQUEST

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

 

Unauthorized: 401 UNAUTHORIZED

 

Error code: #SIP. RFC.401

SIP error code: 401 UNAUTHORIZED

Possible causes:

  • Invalid username;

  • Invalid password;

  • Balance for insufficient calls;

  • User blocked;

Steps for solution: Make sure the configuration data (SIP User and SIP Password) is correct and try again.

To verify the configuration data, go to your customer area in the General settings option.

If the error persists, please contact our technical team.

 

Insufficient credits: 402 PAYMENT REQUIRED

 

Error code: #SIP. RFC.402

SIP error code: 402 PAYMENT REQUIRED

Possible cause: Balance to make insufficient calls.

Steps for solution: Make sure that the contracted plan has a balance to make calls included.

You can check the contracted plan by accessing your account in the 'Plans and Services' option.

You can make an additional credit purchase if your balance has run out.

If your plan has a balance and the error still persists, talk to our technical team.

 

Not found: 404 NOT FOUND

 

Error code: #SIP. RFC.404

SIP error code: 404 NOT FOUND

Possible causes:

  • Invalid username;

  • Invalid SIP address;

  • Invalid SIP Domain;

Steps for solution: Make sure the configuration data (SIP User,SIP Password, SIP Proxy Server) is correct and try again.

To verify the configuration data, go to your customer area in the General settings option.

If the error persists, please contact our technical team.

 

Not allowed: 405 METHOD NOT ALLOWED

 

Error code: #SIP. RFC.405

SIP error code: 405 METHOD NOT ALLOWED

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

Incompatible: 406 NOT ACCEPTABLE

 

Error code: #SIP. RFC.406

SIP error code: 406 NOT ACCEPTABLE

Possible causes: The server may conflict with some settings of the Softphone App for Android or iOS.

Steps for solution: Talk to our technical team

 

Authentication failed: 407 PROXY AUTHENTICATION REQUIRED

 

Error code: #SIP. RFC.407

SIP error code: 407 PROXY AUTHENTICATION REQUIRED

Possible causes:

  • Invalid username;

  • Invalid password;

Steps for solution: Make sure the configuration data (SIP User and SIP Password) is correct and try again.

To verify the configuration data, go to your customer area in the General settings option.

If the error persists, please contact our technical team.

 

Not found: 408 REQUEST TIMEOUT

 

Error code: #SIP. RFC.408

SIP error code: 408 REQUEST TIMEOUT

Possible causes:

  • Internet/Intranet unavailable or with communication problems;

  • Disconnected network cable;

  • SIP address indicating an invalid or troubled server;

  • Firewall blocking access to the server;

  • NAT-restricted internet router

Steps for solution: Check each of the possible causes mentioned above.

If the error persists, please contact our technical team.

Lost: 410 GONE

 

Error code: #SIP. RFC.410

SIP error code: 410 GONE

Possible causes: The server may be experiencing some momentary problem.

This message states that the information existed, but it is no longer available.

Steps for solution: Try again. If the error persists, wait a few minutes and try again.

If the error still persists, please contact our technical team.

Internal error: 413 REQUEST ENTITY TOO LARGE

 

Error code: #SIP. RFC.413

SIP error code: 413 REQUEST ENTITY TOO LARGE

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

 

Internal error: 414 REQUEST URI TOOLONG

 

Error code: #SIP. RFC.414

SIP error code: 414 REQUEST URI TOOLONG

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

 

Incompatible: 415 UNSUPPORTED MEDIA TYPE

 

Error code: #SIP. RFC.415

SIP error code: 415 UNSUPPORTED MEDIA TYPE

Possible causes: The server may conflict with some softphone App settings for Android or iOS.

Steps for solution: Talk to our technical team

 

Incompatible: 416 UNSUPPORTED URI SCHEME

 

Error code: #SIP. RFC.416

SIP error code: 416 UNSUPPORTED URI SCHEME

Possible causes: The server may conflict with some softphone App settings for Android or iOS.

Steps for solution: Talk to our technical team

Internal error: 420 BAD EXTENSION

 

Error code: #SIP. RFC.420

SIP error code: 420 BAD EXTENSION

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

 

Internal error: 421 EXTENSION REQUIRED

 

Error code: #SIP. RFC.421

SIP error code: 421 EXTENSION REQUIRED

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

 

Very short registration interval: 423 INTERVAL TOO BRIEF

 

Error code: #SIP. RFC.423

SIP error code: 423 INTERVAL TOO BRIEF

Possible causes:

  • The registration interval configured on the Softphone or App for Android or iOS is very short.

  • Servers may be momentarily in technical trouble;

  • The Softphone App for Android or iOS may not be working properly.

What to do: Enter a compatible registration period (default 3600 seconds).

If the problem persists, try restarting your device and running one more time.

If the error still persists, talk to our technical team.

 

Internal error: 481 CALL TRANSACTION DOES NOT EXIST

 

Error code: #SIP. RFC.481

SIP error code: 481 CALL TRANSACTION DOES NOT EXIST

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

Internal error: 482 LOOP DETECTED

 

Error code: #SIP. RFC.482

SIP error code: 482 LOOP DETECTED

Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.

Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.

If the error still persists, please contact our technical team.

 

Not found: 483 TOO MANY HOPS

 

Error code: #SIP. RFC.483

SIP error code: 483 TOO MANY HOPS

Possible causes:

  • Internet/Intranet unavailable or with communication problems;

  • Disconnected network cable;

  • SIP address indicating an invalid or troubled server;

  • Firewall blocking access to the server;

Steps for solution: Check each of the possible causes mentioned above.

If the error persists, please contact our technical team.

 

Not found: 484 ADDRESS INCOMPLETE

 

Error code: #SIP. RFC.484

SIP error code: 484 ADDRESS INCOMPLETE

Possible causes:

  • The number entered is incomplete;

  • The form of dialing is wrong;

Steps for solution: Make sure the number dialed is correct.

To make calls, dial 0 + DDD + Number for local and long distance calls and 00 + Country code + city code + number for international DDI calls.

Ambiguous: 485 AMBIGUOUS

 

Error code: #SIP. RFC.485

SIP error code: 485 AMBIGUOUS

Possible causes:

  • The number entered is incomplete;

  • The form of dialing is wrong;

  • The user you called doesn't exist.

Steps for solution: Make sure the number dialed is correct.

To make calls, dial 0 + DDD + Number for local and long distance calls and 00 + Country code + city code + number for international DDI calls.

 

Busy: 486 BUSY HERE

 

Error code: #SIP. RFC.486

SIP error code: 486 BUSY HERE

Possible causes: The number is busy.

Steps for solution: Wait a few minutes and try again.

Unavailable: 487 REQUEST TERMINATED

 

Error code: #SIP. RFC.487

SIP error code: 487 REQUEST TERMINATED

Possible causes:

  • The user you made the call to is temporarily unavailable;

  • The user you performed the call is busy;

  • The server is temporarily unavailable.

Steps for correction: Wait a few minutes and try again. If the probema persists, restart the device and try running one more time.