This page lists all the phone codes with the help of which you can easily access phone terminal features from the keypad.

Directory

Press *22 to access the company directory.

Call recording

Press *1 to record a conversation taking place on your extension. Press again *1 to stop the recording.

Press *0 to record a conference taking place on your extension.

Extension virtualization

Press *30<extension_short_number> to virtualize your extension.

Activate Caller ID blocking

Press *67 to hide your phone number. Dial the star code followed by the number you are trying to reach, this will block your callerID. (ie. *674165551234)

Activate/Deactivate Routing rules

*72EXTENSION_NUMBER – activate transfer to extension unconditionally

*73EXTENSION_NUMBER – deactivate transfer to extension unconditionally

*74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally

*90EXTENSION_NUMBER – activate transfer to extension when busy

*91EXTENSION_NUMBER – deactivate transfer to extension when busy

*92EXTENSION_NUMBER – activate transfer to extension when no answer

*93EXTENSION_NUMBER – deactivate transfer to extension when no answer

Call waiting

Press *71 to activate the Call Waiting option.

Press *70 to deactivate the Call Waiting option.

Intercom|Paging

Press <intercomextension_short_number> to call all the extensions assigned to an Intercom/Paging extension.

Press <intercomextension_short_number><extension_short_number>* to call only a particular extension assigned to an Intercom/Paging extension.

Press <intercomextension_short_number><extensions_group_ID>* to call a certain group of extensions assigned to a Intercom/Paging extension.

Do not disturb

Press *78 to activate the Do Not Disturb option.

Press *79 to deactivate the Do Not Disturb option.

Password protection

Press *11 to block or activate a Phone Terminal extension using a password for protection.

Park Calls

Press #2 to send an answered call to the parking lot.

Press *221 to unpark the first call found in the parking lot.

Press *225 to unpark a specific call among several others in the parking lot.

Press *229 to unpark the last call in the parking lot.

Other

Press *000 to listen to help messages from your provider.

Press *74<rule_key_number> to activate/deactivate an incoming call rule.

Press *94 to find out the day and time of the VoipNow system.

Pick up another extension’s call

Press *21 to pick up first call ringing

Press *21PARTIAL_NUMBER to pick up first matching call

Press *21TARGET_NUMBER to pick up call ringing

Press *66 to dial the last missed call

Press *65/*85 to activate/deactivate Caller ID for outgoing calls

System Test

Press *52 for echo test. You can try an echo test to check if the connection is OK

Transfer Calls

Press #1FORWARD_NUMBER to transfer the interlocutor to another extension.

Press *2FORWARD_NUMBER to put the caller on hold and transfer the call to another extension.

By Code

#1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER

#2 – park call

#3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.

*000 – listen a help message from your provider

*011 – call the diagnostic extension

*0 – one touch conference recording

*1 – one touch start/stop call recording

*21 – pick up first call ringing

*21PARTIAL_NUMBER – pick up first matching call

*21TARGET_NUMBER – pick up call ringing

*22 – interrogate the Company Directory

*221 – unpark first call

*225 – unpark selected call

*229 – unpark last call

*26YOUR_NUMBER and

*28YOUR_NUMBER – pause and un-pause the agent session

*2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER

*52 – echo test

*65/*85 Activate/deactivate Caller-ID for outgoing calls

*66 – Dial the last missed call

*70 – deactivate Call waiting

*71 – activate Call waiting

*72EXTENSION_NUMBER – activate transfer to extension unconditionally

*73EXTENSION_NUMBER – deactivate transfer to extension unconditionally

*74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally

*78 – activate Do Not Disturb

*79 – deactivate Do Not Disturb

*90EXTENSION_NUMBER – activate transfer to extension when busy

*91EXTENSION_NUMBER – deactivate transfer to extension when busy

*92EXTENSION_NUMBER – activate transfer to extension when no answer

*93EXTENSION_NUMBER – deactivate transfer to extension when no answer

*94 – listen the Date/Time

*95 – listen to your Voicemail messages

*950 – enable/disable your Voicemail

*95EXTENSION_NUMBER – call directly to the voice mail of an extension. Press * again to enter the voicemail inbox

*96 – login the queue agent owning the extension

*97 – login any queue agent

*98 – disconnect the queue agent

*999QUEUE_NUMBER – supervise queue conversations

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