How to setup your MeloTel Email

If you’re the proud owner of a new e-mail account with us and don’t know how to proceed, this is the document that will help you. If you are setting up your email on an IPhone, you will need this guide instead.

1. Add Account and Basic IMAP Settings

By now you’ve been given an e-mail address and a password, and here’s the steps:

First, open your Outlook, then navigate to the Tools menu, select Add new account, and you will be presented with a new window that will ask you some questions (see image below).

  • Your Name: This is the name you want your recipients to know you by. (John Smith)
  • E-mail Address: This is the email address you want to setup. (
  • Account Type: Always use IMAP (Do not use POP)
  • Incoming mail server:
  • Outgoing mail server (SMTP):
    • If you are using an SMTP2GO account: Set the Outgoing mail server (SMTP) to:
  • Username: Use your email address in this field (
  • Password: This is your account password for your email.

2. Configure Email & Security Settings

Once all of this information has been filled out, you will need to select the More Settings... button. Fill this window out as follows.

General Tab:

  • Mail Account: the email address you're setting up.
  • Organization: This is your company name.
  • Reply Email: This is the same email address you want to receive replies. This should be set to the address you're currently configuring. (


Outgoing Server Tab:

  • My outgoing server (SMTP) requires authentication: Make sure to check this box.
  • If using, select Log on using and fill the username and password with the appropriate information. Otherwise, select Use same settings as my incoming mail server.

Advanced Tab:

  • Incoming server (IMAP): This is your incoming mail port number. Set this to 993.
  • Use the following type of encrypted connection: SSL
  • Outgoing server (SMTP): This is your outgoing mail port number. Set this to 465.
  • Use the following type of encrypted connection: SSL


At this point, your email should be ready to go. Press OK to finalize your settings, and Next to complete the Add Account step.

A Test Account Setting will pop up to confirm setup is proper.


On this page:

3. General Suggestions

After years of using and support email services, we have come gathered up a lot of experience and have put together some best practices we hope you also consider.

  • Make sure that your SENT email is saving to your IMAP "Sent" or "Send Messages" folder so your sent email is forever backed up in the cloud. By Default many emails programs will want to store your sent email on the local machine you re using to connect. To us this is silly, but unfortunately it is the way many email software work. It's typically just adjusting your Account Setting "More" option and selecting the correct "Sent Messages" folder where tour sent email should be saved. This will ensure that if the hard drive of the computer you have your email setup on, you will always have that sent message in your account. This will also ensure that if you ever connect to your email from another location, you will always have access to your Sent Messages from wherever you are.
  • Set your signature. It's professional to setup a signature for each f your email accounts. The identify of your email should include some contact information if your recipient needs to reach you. There is nothing worse that looking thru someones email for how to contact them by phone real quick, only to see they end all their emails with only their name.
  • After you have set your signature up, you also setup your Mail Format / Stationary & Fonts. This is used to set your global font Format, Size and Colour. This helps keep your email signature brand and message consistent.
  • Don't Archive! Our IMAP Hosting Servers are ridiculously amazing and never requires you to Archive to increase performance. We guarantee your email will never clog up and searching your email will be fast forever no matter how big your email account becomes. So, essentially there is never a need to Archive.

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