Error Codes and Solutions
- Ibrahim
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300 series Errors
Internal error: 300 MULTIPLE CHOICES
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Error code: #SIP. RFC.300
SIP error code: 300 MULTIPLE CHOICES
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
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Redirected: 301 MOVED PERMANENTLY
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Error code: #SIP. RFC.301
SIP error code: 301 MOVED PERMANENTLY Possible
causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
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Redirected: 302 MOVED TEMPORARILY
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Error code: #SIP. RFC.302
SIP error code: 302 MOVED TEMPORARILY Possible
causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
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Internal error: 305 USE PROXY
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Error code: #SIP. RFC.305
SIP error code: 305 USE PROXY
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
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Internal error: 380 ALTERNATIVE SERVICE
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Error code: #SIP. RFC.380
SIP error code: 380 ALTERNATIVE SERVICE
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
Internal error: 400 BAD REQUEST
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Error code: #SIP. RFC.400
SIP error code: 400 BAD REQUEST
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
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Unauthorized: 401 UNAUTHORIZED
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Error code: #SIP. RFC.401
SIP error code: 401 UNAUTHORIZED
Possible causes:
Invalid username;
Invalid password;
Balance for insufficient calls;
User blocked;
Steps for solution: Make sure the configuration data (SIP User and SIP Password) is correct and try again.
To verify the configuration data, go to your customer area in the General settings option.
If the error persists, please contact our technical team.
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Insufficient credits: 402 PAYMENT REQUIRED
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Error code: #SIP. RFC.402
SIP error code: 402 PAYMENT REQUIRED
Possible cause: Balance to make insufficient calls.
Steps for solution: Make sure that the contracted plan has a balance to make calls included.
You can check the contracted plan by accessing your account in the 'Plans and Services' option.
You can make an additional credit purchase if your balance has run out.
If your plan has a balance and the error still persists, talk to our technical team.
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Not found: 404 NOT FOUND
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Error code: #SIP. RFC.404
SIP error code: 404 NOT FOUND
Possible causes:
Invalid username;
Invalid SIP address;
Invalid SIP Domain;
Steps for solution: Make sure the configuration data (SIP User,SIP Password, SIP Proxy Server) is correct and try again.
To verify the configuration data, go to your customer area in the General settings option.
If the error persists, please contact our technical team.
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Not allowed: 405 METHOD NOT ALLOWED
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Error code: #SIP. RFC.405
SIP error code: 405 METHOD NOT ALLOWED
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
Incompatible: 406 NOT ACCEPTABLE
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Error code: #SIP. RFC.406
SIP error code: 406 NOT ACCEPTABLE
Possible causes: The server may conflict with some settings of the Softphone App for Android or iOS.
Steps for solution: Talk to our technical team
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Authentication failed: 407 PROXY AUTHENTICATION REQUIRED
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Error code: #SIP. RFC.407
SIP error code: 407 PROXY AUTHENTICATION REQUIRED
Possible causes:
Invalid username;
Invalid password;
Steps for solution: Make sure the configuration data (SIP User and SIP Password) is correct and try again.
To verify the configuration data, go to your customer area in the General settings option.
If the error persists, please contact our technical team.
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Not found: 408 REQUEST TIMEOUT
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Error code: #SIP. RFC.408
SIP error code: 408 REQUEST TIMEOUT
Possible causes:
Internet/Intranet unavailable or with communication problems;
Disconnected network cable;
SIP address indicating an invalid or troubled server;
Firewall blocking access to the server;
NAT-restricted internet router
Steps for solution: Check each of the possible causes mentioned above.
If the error persists, please contact our technical team.
Lost: 410 GONE
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Error code: #SIP. RFC.410
SIP error code: 410 GONE
Possible causes: The server may be experiencing some momentary problem.
This message states that the information existed, but it is no longer available.
Steps for solution: Try again. If the error persists, wait a few minutes and try again.
If the error still persists, please contact our technical team.
Internal error: 413 REQUEST ENTITY TOO LARGE
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Error code: #SIP. RFC.413
SIP error code: 413 REQUEST ENTITY TOO LARGE
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
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Internal error: 414 REQUEST URI TOOLONG
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Error code: #SIP. RFC.414
SIP error code: 414 REQUEST URI TOOLONG
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
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Incompatible: 415 UNSUPPORTED MEDIA TYPE
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Error code: #SIP. RFC.415
SIP error code: 415 UNSUPPORTED MEDIA TYPE
Possible causes: The server may conflict with some softphone App settings for Android or iOS.
Steps for solution: Talk to our technical team
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Incompatible: 416 UNSUPPORTED URI SCHEME
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Error code: #SIP. RFC.416
SIP error code: 416 UNSUPPORTED URI SCHEME
Possible causes: The server may conflict with some softphone App settings for Android or iOS.
Steps for solution: Talk to our technical team
Internal error: 420 BAD EXTENSION
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Error code: #SIP. RFC.420
SIP error code: 420 BAD EXTENSION
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
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Internal error: 421 EXTENSION REQUIRED
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Error code: #SIP. RFC.421
SIP error code: 421 EXTENSION REQUIRED
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
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Very short registration interval: 423 INTERVAL TOO BRIEF
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Error code: #SIP. RFC.423
SIP error code: 423 INTERVAL TOO BRIEF
Possible causes:
The registration interval configured on the Softphone or App for Android or iOS is very short.
Servers may be momentarily in technical trouble;
The Softphone App for Android or iOS may not be working properly.
What to do: Enter a compatible registration period (default 3600 seconds).
If the problem persists, try restarting your device and running one more time.
If the error still persists, talk to our technical team.
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Internal error: 481 CALL TRANSACTION DOES NOT EXIST
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Error code: #SIP. RFC.481
SIP error code: 481 CALL TRANSACTION DOES NOT EXIST
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
Internal error: 482 LOOP DETECTED
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Error code: #SIP. RFC.482
SIP error code: 482 LOOP DETECTED
Possible causes: Our servers may be in trouble or the Softphone App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
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Not found: 483 TOO MANY HOPS
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Error code: #SIP. RFC.483
SIP error code: 483 TOO MANY HOPS
Possible causes:
Internet/Intranet unavailable or with communication problems;
Disconnected network cable;
SIP address indicating an invalid or troubled server;
Firewall blocking access to the server;
Steps for solution: Check each of the possible causes mentioned above.
If the error persists, please contact our technical team.
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Not found: 484 ADDRESS INCOMPLETE
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Error code: #SIP. RFC.484
SIP error code: 484 ADDRESS INCOMPLETE
Possible causes:
The number entered is incomplete;
The form of dialing is wrong;
Steps for solution: Make sure the number dialed is correct.
To make calls, dial 0 + DDD + Number for local and long distance calls and 00 + Country code + city code + number for international DDI calls.
Ambiguous: 485 AMBIGUOUS
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Error code: #SIP. RFC.485
SIP error code: 485 AMBIGUOUS
Possible causes:
The number entered is incomplete;
The form of dialing is wrong;
The user you called doesn't exist.
Steps for solution: Make sure the number dialed is correct.
To make calls, dial 0 + DDD + Number for local and long distance calls and 00 + Country code + city code + number for international DDI calls.
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Busy: 486 BUSY HERE
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Error code: #SIP. RFC.486
SIP error code: 486 BUSY HERE
Possible causes: The number is busy.
Steps for solution: Wait a few minutes and try again.
Unavailable: 487 REQUEST TERMINATED
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Error code: #SIP. RFC.487
SIP error code: 487 REQUEST TERMINATED
Possible causes:
The user you made the call to is temporarily unavailable;
The user you performed the call is busy;
The server is temporarily unavailable.
Steps for correction: Wait a few minutes and try again. If the probema persists, restart the device and try running one more time.
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