General Lead Information
- John M. Meloche
- Lakshmi Vasanth (Unlicensed)
- Elvin Li Kam Wa (Deactivated)
- Chantel Cascanette
The General Lead Information is the default view you will see when you access a lead in the Feeder. The General Lead Information displays all the "Visible" fields of a campaign for review.
To view the general lead information, follow the steps given below:
1. Navigate to the lead page for which you wish to view the general lead information.
Refer to the table below for field descriptions:
Fields | Description |
Lead ID | Unique Identifier number used to differentiate leads in DaFeeder. Lead IDs are unique across all campaigns in the organization and are never repeated. |
Calls Made Today | Total number of calls the representative has made today using the Green Call button next to the telephone number, so long as the Dafeeder session has not expired or timed out. |
Show Call Script | Hovering over the ( |
2. To edit and update a field value, click the value.
A dialog will be displayed in the field.
3. Enter the required value and click (
).
The value will be updated.
Call Scripts
A call script is a pre-written script to assist an agent in handling a lead. Call scripts are a great way to ensure consistency across all representatives in their speech as they use the call script about the products or services. To access the call script in the lead, hover your mouse over (
) in the General Lead Information tab as can be shown in the screenshot below. To hide the script, move the cursor away from the call script drop down area.
