Viewing Campaign Chart

Owned by Lakshmi Vasanth (Unlicensed)
Last updated: Dec 23, 2020 by Steeve Martin

Pie Chart

The Campaign Pie Chart displays the statistics for the campaign. The statistics are displayed in the form of 2 pie charts - Status and Disposition. 

The Status pie chart is categorized based on the type (status) of the leads in the campaign. It divides the pie chart based on their status. The different types/status are listed in the table below:

Types

Description

Open

Leads in the campaign that have not been worked on or actioned

Closed

Leads that have been closed and will no longer be fed to the agents working on the campaign

On Hold

Leads that are been worked on

Due Public

Public leads that are due to be worked on

Future PublicLeads that are set to Public Callback
Due PrivatePrivate leads that are due to be worked on
Future PrivateLeads that are set to Private Callback


The Disposition pie chart displays the leads according to their dispositions. It  divides the graph according to the last disposition set on the lead. The disposition type depends on the different dispositions that the user has created in his DaFeeder account.


To view the campaign chart, follow the steps given below:

1.  Navigate to CONTROLS > CAMPAIGNS

The CAMPAIGNS page will be displayed.

2.  Click () in the row of the campaign for which you wish to view the campaign Pie Chart. 


The Campaign Pie Chart dialog will be displayed.



3.  To view the exact number of leads in a type or disposition, hover over one of the slices of the pie chart.


Queue Chart

The Campaign Queue Chart displays the leads on queue for the campaign. The statistics are displayed in 3 sections - On Hold, Free and Public Callback.


To view the campaign Queue chart, follow the steps given below:

1.  Navigate to CONTROLS > CAMPAIGNS

The CAMPAIGNS page will be displayed.

2.  Click () in the row of the campaign for which you wish to view the campaign Queue Chart.

The Campaign Queue Chart dialog will be displayed.


Each "boxed lead" are clickable, and it will take you to the lead number specified in the box