MeloTel Telephone * Star Codes

Activate Caller ID blocking

*67 Followed by the number you are trying to reach will block your number.


Activate/Deactivate Routing rules

  • *72EXTENSION_NUMBER – activate transfer to extension unconditionally
  • *73EXTENSION_NUMBER – deactivate transfer to extension unconditionally
  • *74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally
  • *90EXTENSION_NUMBER – activate transfer to extension when busy
  • *91EXTENSION_NUMBER – deactivate transfer to extension when busy
  • *92EXTENSION_NUMBER – activate transfer to extension when no answer
  • *93EXTENSION_NUMBER – deactivate transfer to extension when no answer

Call Conference

Initializing a conference

  • 8+YOUR_NUMBER – creates a conference room

Joining a conference

  • dial 8 followed by the short extension number.

Joining a scheduled conference

  • enter the conference id and a password

Conference Administrator Functions

Invite

  • *8ext_number#

Kick/Quit gracefully

  • *30# – Quits gracefully all the users
  • *31# – Kicks out the last user that joined
  • *32# – Kicks out all the users

Lock/Unlock

  • *21# – Locks the conference
  • *20# – Unlocks the conference

Mute/Unmute

  • *11# – Mutes all the members
  • *10# – Unmutes all the members

Call Recording

  • *1 – one touch call recording
  • *0– one touch conference recording

Change PBX Extension Settings

  • *70 – deactivate Call waiting
  • *71 – activate Call waitin
  • *78 – activate Do Not Disturb
  • *79 – deactivate Do Not Disturb

Park Calls

  • #2 – park call
  • *221 – unpark first call
  • *225 – unpark selected call
  • *229 – unpark last call

Phone Services

  • *94 – listen the Date/Time

Phone Voicemail Access and Company Directory

  • *95 – listen to your Voicemail messages
  • *950 – enable/disable your Voicemail
  • *95EXTENSION_NUMBER – call directly to the voice-mail of an extension.
  • #3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
  • *22 – interrogate the Company Directory

Pick up another extension’s call

  • *21 – pick up first call ringing
  • *21PARTIAL_NUMBER – pick up first matching call
  • *21TARGET_NUMBER – pick up call ringing
  • *66 – Dial the last missed call
  • *65/*85 – Activate/deactivate Caller ID for outgoing calls

Queue Agents

  • *96 – login the queue agent owning the extension

Extension

  • *97 – login any queue agent
  • *98 – disconnect the queue agent
  • *26YOUR_NUMBER
  • *28YOUR_NUMBER – pause and un-pause the agent session
  • *999QUEUE_NUMBER – supervise queue conversations

System Test

  • *52 – echo test

Transfer Calls

  • #1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
  • *2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER

By Code

  • #1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
  • #2 – park call
  • #3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
  • *000 – listen a help message from your provider
  • *011 – call the diagnostic extension
  • *0 – one touch conference recording
  • *1 – one touch start/stop call recording
  • *21 – pick up first call ringing
  • *21PARTIAL_NUMBER – pick up first matching call
  • *21TARGET_NUMBER – pick up call ringing
  • *22 – interrogate the Company Directory
  • *221 – unpark first call
  • *225 – unpark selected call
  • *229 – unpark last call
  • *26YOUR_NUMBER and
  • *28YOUR_NUMBER – pause and un-pause the agent session
  • *2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER
  • *52 – echo test
  • *65/*85 Activate/deactivate Caller-ID for outgoing calls
  • *66 – Dial the last missed call
  • *70 – deactivate Call waiting
  • *71 – activate Call waiting
  • *72EXTENSION_NUMBER – activate transfer to extension unconditionally
  • *73EXTENSION_NUMBER – deactivate transfer to extension unconditionally
  • *74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally
  • *78 – activate Do Not Disturb
  • *79 – deactivate Do Not Disturb
  • *90EXTENSION_NUMBER – activate transfer to extension when busy
  • *91EXTENSION_NUMBER – deactivate transfer to extension when busy
  • *92EXTENSION_NUMBER – activate transfer to extension when no answer
  • *93EXTENSION_NUMBER – deactivate transfer to extension when no answer
  • *94 – listen the Date/Time
  • *95 – listen to your Voicemail messages
  • *950 – enable/disable your Voicemail
  • *95EXTENSION_NUMBER – call directly to the voice mail of an extension. Press * again to enter the voicemail inbox
  • *96 – login the queue agent owning the extension
  • *97 – login any queue agent
  • *98 – disconnect the queue agent
  • *999QUEUE_NUMBER – supervise queue conversations

Conference Control

  • *8ext_number#
  • *30# – Quits gracefully all the users
  • *31# – Kicks out the last user that joined
  • *32# – Kicks out all the users
  • *21# – Locks the conference
  • *20# – Unlocks the conference
  • *11# – Mutes all the members
  • *10# – Unmutes all the members