Log in any Queue Agent with *97

Owned by Ibrahim
Last updated: Jun 09, 2022 by Steeve Martin
2 min read

Overview:

Star-code *97 is used to log in another agent into all of the queues which their extension is registered. Please note this will login the extension into ALL the queues. It is NOT possible to choose a SINGLE one.

In order to be able to use the star-code *97 an “Agent Preference” password must be set

Steps to set password for Agent Preference:

  1. Search for the agent

2. Click Queue Agents.

3. Under Agent Preferences check off the box for Require authorization to connect to queue

4. In the Queue login PIN set the numeric pin of your choice and then retype it in the “Confirm queue login PIN”

5. Click the OK button to the right.

The Agent preference password has now been set and you are now able to use the star-code *97 function to login the agent into all of their queues.

Steps to use star-code *97:

  1. On your phone device dial *97

  2. You will be prompted to dial the desired agent extension followed by the # key

  3. You will be prompted to dial the password followed by the # key

  4. You will hear the message “Agent has been logged in”

NOTE: If you hear “Incorrect password” verify that you are typing in the correct password and that you clicked “OK” after setting the agent password in “ Agent Preferences”