Core
- Lakshmi Vasanth (Unlicensed)
The Core setting allows you to connect the DaFeeder instance with an organization's MeloTel telephone system. This configuration will authenticate DaFeeder to manage agents calling, reports and actions.These setting are managed and updated by the support team.
Note: Changing the Core settings can potentially break the system.
To configure Core settings, follow the steps given below:
1.  Navigate to SYSTEM > SETTINGS.
The SYSTEM SETTINGS page will be displayed.
2. Enter the required values in the fields. Refer to the table below for field descriptions:
Field | Description |
Extension Prefix | This four digit number is associated to the specific Organization's telephone system. DaFeeder will use the extension prefix, along with the User's unique extension to connect the call to the Agent's device (e.g. Agent A > 0000*300, Agent B > 0000*301, Agent C > 0000*302, etc). |
App Key | This is a code passed through to identify the user to the API. This is used for security reasons. |
App Secret | This is used to encode and decode the App Key. It is another layer of security for the API. |
Prioritize Open Leads before public Callbacks | Specifies whether or not the user should receive untouched or uncalled leads before any other leads that has already been dispositioned with the action of public callback, such as leads with disposition like but not limited to; voicemail, no answer, etc. |
3. Click Update.
The Core settings will be updated.