Viewing User Management History

The User Management History section displays all the changes made to a user account, including details such as the date of the change, the name of the user who made the change, and the type of change.

To view user management history, follow the steps given below:

1.  Navigate to SYSTEM > USERS.

The ADD USER page will be displayed. 

2.  In the ACTIVE USERS section, click the username of the manager for which you wish to assign agent(s).  In this case we will select MeloTel Support.

The EDIT USER dialog will be displayed and by default will bring you to the Settings tab.

3.  By clicking on the History tab, you will be able to see the history of that user as per below: