August 2nd, 2021 Release Notes
- Chantel Cascanette
Release Information
Release Type: General Availability
Release Date: August 2, 2021
Release Notes
Feature: Transfer to Slack Customized Notification
With the installed DaFeeder App in the Slack's organization, the disposition ‘Transfer to Slack’ has the functionality to send a notification to the agent directly plus a channel, or a selected agent plus a channel or just a channel.
Bug Fix: System Log Calls And Disposition Filter Counting Calls without Dispositions
Fixed disposition count incorrectly reflecting only called leads as new dispositions added in the count.
Bug Fix: Multiple Holds by Users
Fixed an issue where multiple leads were being held by a user at the same time resulting in the user being unable to feed any leads until releasing all of their leads (timeout).
Deprecation and Removal Notices