August 2nd, 2021 Release Notes

Owned by Chantel Cascanette
Last updated: Jul 30, 2021
1 min read

Release Information
Release Type: General Availability
Release Date: August 2, 2021

Release Notes

Feature: Transfer to Slack Customized Notification
With the installed DaFeeder App in the Slack's organization, the disposition ‘Transfer to Slack’ has the functionality to send a notification to the agent directly plus a channel, or a selected agent plus a channel or just a channel.

Bug Fix: System Log Calls And Disposition Filter Counting Calls without Dispositions
Fixed disposition count incorrectly reflecting only called leads as new dispositions added in the count.

Bug Fix: Multiple Holds by Users
Fixed an issue where multiple leads were being held by a user at the same time resulting in the user being unable to feed any leads until releasing all of their leads (timeout).

Deprecation and Removal Notices

 

New Documentation

https://melotel.atlassian.net/wiki/spaces/DAFS/pages/1846902785