Any severe service impacting events can be found on http://status.melotel.com/
Hosted VoIP Platform
Current Version of VoIP Panel is 5.2.5 M5 (Pending update 5.5.0)
Updated: June 16th, 2020
| BUG ID | Description of problem | Workaround | Resolution? |
|---|---|---|---|
| HG-65965 | WatchBuddy and parking-lot displaying incorrect monitoring status. Appears to be cycling thru different statuses. | There is no workaround at this time. | Under investigation. |
VNP-61309 | GUI hangs or crashes when large numbers of calls need to be exported. | Narrow your filter options to display only the required information. | Resolved. |
| VNP-62441 | At the user level the assigned routing groups are not properly selected in the web interface in the edit user section even if the information is available in the database. | Assignment works, but is not visible. Assuming you assigned a group and you want to remove the assignment all you need to do is to press an OK on the user having -- selected. | Resolved. |
| VNP-62598 | When the user is changing his CallerID or just press an OK in Extension Preferences areas the recording function is set to Never. | Double check recording settings when editing Phone Terminal Setup. | Resolved. |
| VNP-63047 | The platform sometimes adds the same voicemail record several times as posix (local) before adding it correctly as S3 Cloud and actually uploading the file to S3 Cloud. This can sometimes result in voicemails not being played properly when dialing *95 or playing thru the VoIP Dashboard. | Voicemails are sent reliably when using Voicemail to Email. | Planned fix in V6 |
| KQA-866851 | Any outgoing calls initiated for an extension using the API which the call results with a 486/496 BUSY signal will drop the call instead of playing the slow Busy Signal audio. Affects calls initiated with MeloSIP, DaFeeder, Customer CRM Click2Call scripts, etc. | The issue is only experienced on API initiated calls only. Busy sound can be heard if dialed directly. If a call is made using API and drops. Verify the call by dialing directly with your hard-phone keypad. | Confirmed bug with our engineers. ETR unknown at this time. |
| VNP-61428 | When creating/editing passwords for extensions, when using special characters in the password you get a warning prompt that says you can only use certain special characters. Yet when using the same special characters you get the same warning. | You can use underscore, letters and numbers and consider using long passwords. | Resolved. |
| VNP-63807 | Trouble with Blind Transfer and Off-Network Numbers - Calls coming into the main line and then blind transferred to an extension ring but drop if not answered, voicemail doesn't pick up. Voicemail does pickup in other scenarios. There is an incoming rule for the extension. | Add a second ICR rule to transfer the call to voicemail of the extension and make sure the first rule is not final. | Resolved. |
| NUF-592404 | Pagination in call reports doesn't work right. Each page is identical. | Select "Group calls by CallID" to "no". | Resolved. |
| VNP-62064 | Sometimes call reports crash and report 504 error. Since 5x update, large tables like call_history were not partitioned anymore which causes large reports to impact sql performance and crash services. | Try again after business hours when volume is lower. | Resolved. |
| VNP-62702 | Account Expiry emails are still even after an account is deleted from the web dashboard. Accounts are not actually deleted, they are marked for deletion, but not entirely removed. Those accounts are no longer available through the web interface and not taken into account for licensing and not counted in Accounts Overview but they still exist in the database. | Remove expiry date before account deletion, or accounts must be deleted from the DB by MeloTel administrator. | Resolved. |
Shared Hosting Platform
- No bugs to report at this time.
SIClytics.com
| BUG ID | Description of problem | Workaround | Resolution? |
|---|---|---|---|
| unconfirmed | When viewing active calls in Monitor Panel if the call reaches a voicemail, the call remains active even after the call hangs up. Approximately 60 seconds. | Wait 60 seconds for call to disappear. This does not affect any new calls from appearing. | Not yet. |
| confirmed | Calls made thru API resulting as No Answer, Busy, Failed, Not Allowed do not appear in SIClytics call reports. | Please refer to VoIP Panel for accurate results for calls that did not connect using the API. | Investigating resolution. |
DaFeeder
- No bugs to report at this time.