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Here are some tips to have Dafeeder performing at the ideal performance level.

General Best Practices

  • Always use Firefox. Any other browser may cause degraded performance.
  • Only have one Dafeeder open at a time.
  • Keep the amount of tabs open on your browser to a minimum. Having many tabs open could be slowing down your Dafeeder experience.

Lead Best Practices

  • If a lead is misbehaving, check the lead History. A lot of answers to questions can be found there.
  • Always disposition the lead to move forward.
  • Dafeeder respects the most recent disposition added to a lead.

User Experience Best Practices

  • If using Click2call in Dafeeder, always ensure only one extension is associated to one user.
  • If using shared computer spaces, do not save the profiles in the browser. This will prevent someone else from mistakenly logging into someone else's Dafeeder profile.
  • For page loading oddities, use CTRL + F5 at the same time to refresh and reload the browser page. Refreshing after making any changes in the Dafeeder is also a good idea.

Campaign Best Practices

  • Do not upload single campaigns with more than 10,000 leads. Uploading more than 10,000 leads at once could cause degraded Dafeeder service, or the webpage to crash. Having 10,000+ leads in a campaign could cause difficulty when attempting to export reports in the future.
  • Ensure there are no special characters in the raw CSV file, as this will cause problems in the campaign.
  • Ensure all campaigns that are uploaded are in CSV file format.

Changing a users password/Rehiring a user

  • When changing a users password ensure you select (Change) next to the password label field.
  • To reactivate a previously Fired user in Dafeeder, search for the user and do a password change to reinstate and make the user active again.
  • For more information about password management please see customer help document Password Management


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