Using call disposition provides a more in-depth description of what happened when the agent worked on the lead prior to disposition the lead. For example, if a lead has two phone numbers (one cell phone and one office), and the representative called the office number first, could not reach the customer and left a voicemail, he will call disposition the office number first and selecting an appropriate call disposition. He can then try to reach the customer using the cell phone number field and appropriately call disposition the cell phone number depending on the response.
The following is a step by step instruction on how to create and use call dispositions.
Step 1 - Create Call Dispositions
In DaFeeder, hover over Campaigns and from the drop down menu, select Call Dispositions.
Step 2 - Add Call Disposition
On the subsequent window, create a Call Disposition Name by using an appropriate name to represent the disposition. For instance, No Answer - No Voicemail was used in the below screenshot.
Click on Add Call Disposition. After adding the Call Disposition. It will be viewable in the list of all you Call Dispositions as shown below.
Step 3 - Using Call Dispositions
When a lead is fed from the campaign and the lead has numerous phone numbers (For instance, cell phone number and home phone number), there will now be an option to call disposition the lead according to the phone number first instead of dispositioning the lead directly.
After performing the call, you will now have the option for disposition the phone number. Clicking on Disposition will prompt the following window.
You can then choose which call disposition is appropriate related to the call from the selection.