In the CALLER ID section, you can create default (static) or dynamic Caller IDs that will be used across different campaigns.
A default caller id is the caller id that will be used and sent out if there is no match of dynamic caller id.
A dynamic caller id is a caller id that can be assigned to a campaign. In that campaign, any phone number that is called is checked for its area code. if the area code matches one of the assigned dynamic caller ids, the corresponding caller id will be used when calling the number.
To add a new Caller ID, follow the steps given below:
Navigate to CONTROLS > CALLER IDS.
The Caller ID page will be displayed
Enter the name that you want to display on the client caller ID, in the Caller ID Name Display field.
Enter the phone number that you want to display on the client caller ID, in the Phone Number field.
Select whether you want the caller id to be of Default or Dynamic Type.
If you select Dynamic type, the Area Code box will appear.
Enter the area code the dynamic caller ID should be used with.
Click Add Caller ID.
To edit a Caller ID, follow the steps given below:
Navigate to CONTROLS > CALLER IDS.
The Caller ID page will be displayed
Click Edit in the row of the caller ID which you wish to edit.
The Edit Caller ID page will be displayed.
Edit the values of required fields.
Click Save Caller ID.
The caller ID details will be updated.