Call Conference
Initializing a conference
8+YOUR_NUMBER – creates a conference room
Joining a conference
dial 8 followed by the short extension number.
Joining a scheduled conference
enter the conference id and a password
Conference Administrator Functions
Invite
*8ext_number#
Kick/Quit gracefully
*30# – Quits gracefully all the users
*31# – Kicks out the last user that joined
*32# – Kicks out all the users
Lock/Unlock
*21# – Locks the conference
*20# – Unlocks the conference
Mute/Unmute
*11# – Mutes all the members
*10# – Unmutes all the members
Change PBX Extension Settings
*70 – deactivate Call waiting
*71 – activate Call waitin
*78 – activate Do Not Disturb
*79 – deactivate Do Not Disturb
Park Calls
#2 – To send an answered call to the parking lot.
*221 – To unpark the first call found in the parking lot.
*225 – To unpark a specific call among several others in the parking lot.
*229 – To unpark the last call in the parking lot.
Phone Services
*94 – listen the Date/Time
Phone Voicemail Access and Company Directory
*95 – listen to your Voicemail messages
*950 – enable/disable your Voicemail
*95EXTENSION_NUMBER – call directly to the voice-mail of an extension.
#3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
*22 – interrogate the Company Directory
Pick up another extension’s call
*21 – pick up first call ringing
*21PARTIAL_NUMBER – pick up first matching call
*21TARGET_NUMBER – pick up call ringing
*66 – Dial the last missed call
*65/*85 – Activate/deactivate Caller ID for outgoing calls
Queue Agent Controls
*96 – Login the agent to all assigned queues.
If you are an agent in a queue and you want to take calls from your personal extension, dial *96 from your phone terminal keypad to log in to the system.
*97 - Login any agent to all assigned queues.
If you are an agent in a queue and you want to take calls from another extension, dial *97 from the phone terminal keypad to log in to the system.
*98 – Disconnect the agent to all assigned queues.
If you are an agent in a queue and you have logged in to the system from your personal extension, you can log out by dialing *98 on the extension phone keypad.
*98E - Disconnect any agent to all assigned Queues.
If you are an agent in a queue and you are logged in to the system from another extension, you can log out by dialing *98E (where E is the short number of the extension enrolled as a queue agent, in other words your agent number) on the phone terminal keypad. To log out agent 0003*001 from extension 0003*002, dial *98001. This is necessary because several agents can log in from a single extension.
Extension
*97 – login any queue agent
*98 – disconnect the queue agent
*26YOUR_NUMBER
*28YOUR_NUMBER – pause and un-pause the agent session
*999QUEUE_NUMBER – supervise queue conversations
System Test
*52 – echo test
You can try an echo test to check if the connection is OK
Transfer Calls
#1FORWARD_NUMBER – To transfer the interlocutor to another extension.
*2FORWARD_NUMBER – To put the caller on hold and transfer the call to another extension.
By Code
#1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
#2 – park call
#3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
*000 – listen a help message from your provider
*011 – call the diagnostic extension
*0 – one touch conference recording
*1 – one touch start/stop call recording
*21 – pick up first call ringing
*21PARTIAL_NUMBER – pick up first matching call
*21TARGET_NUMBER – pick up call ringing
*22 – interrogate the Company Directory
*221 – unpark first call
*225 – unpark selected call
*229 – unpark last call
*26YOUR_NUMBER and
*28YOUR_NUMBER – pause and un-pause the agent session
*2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER
*52 – echo test
*65/*85 Activate/deactivate Caller-ID for outgoing calls
*66 – Dial the last missed call
*70 – deactivate Call waiting
*71 – activate Call waiting
*72EXTENSION_NUMBER – activate transfer to extension unconditionally
*73EXTENSION_NUMBER – deactivate transfer to extension unconditionally
*74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally
*78 – activate Do Not Disturb
*79 – deactivate Do Not Disturb
*90EXTENSION_NUMBER – activate transfer to extension when busy
*91EXTENSION_NUMBER – deactivate transfer to extension when busy
*92EXTENSION_NUMBER – activate transfer to extension when no answer
*93EXTENSION_NUMBER – deactivate transfer to extension when no answer
*94 – listen the Date/Time
*95 – listen to your Voicemail messages
*950 – enable/disable your Voicemail
*95EXTENSION_NUMBER – call directly to the voice mail of an extension. Press * again to enter the voicemail inbox
*96 – login the queue agent owning the extension
*97 – login any queue agent
*98 – disconnect the queue agent
*999QUEUE_NUMBER – supervise queue conversations
Conference Control
*8ext_number#
*30# – Quits gracefully all the users
*31# – Kicks out the last user that joined
*32# – Kicks out all the users
*21# – Locks the conference
*20# – Unlocks the conference
*11# – Mutes all the members
*10# – Unmutes all the members