Using your Polycom you can log into and out of queues to start or stop receiving calls using a short star code.
To begin there is a difference between being added to a queue and logging into a queue.
Being Added to a Queue VS Logging Into a Queue
First an extension should be added to a queue. This means exactly that, that you’ve been added to this queue. Once an agent has been added to a queue they will not receive calls from the queue, they’re sitting idly. No calls to the queue will ring to the agent until they have been logged into the Queue.
Logging into Queue(s) - *96
Once you have been added to the queue, pressing *96, your extension will be logged in to all the extensions within that organization which you are Added to. You will start receiving calls from all those queues immediately. You can not login to specific queues only.
Dial *96 - The announcement will confirmed ‘Agent logged In’ and the call will end.
Logging out of a Queue(s) - *98
When you no longer wish to receive any calls from the queues, pick up your receiver and press *98, your extension will be logged off from all the extensions within that organization which you are Added to. You will stop receiving calls from all those queues immediately. You can not logoff from specific queues.
Dial *98 - The announcement will confirmed ‘Agent logged Off’ and the call will end.