Viewing System Calls Log

Owned by Napoleon Dumlao (Deactivated)
Last updated: Jun 21, 2021 by Steeve Martin
3 min read

You can view the log of calls. To do so, navigate to LOGS > SYSTEM LOG.

You could also filter by privilege or by user, but for this scenario we will use None.

Calls in the Last hour

Select the (Calls) radio button, pick an Interval, by default (Last hour) is selected, then click on (Generate Log).

This will generate the calls log for the last hour, and will be displayed in the Call Count Per Campaign and Calls Per User, Day, and Campaign section.

In the Calls Per User, Day, and Campaign section, if we click on the Count number, we can see the Date & Time, the number who called, and the number who was called.

Calls for Today

To view the call log for today, select the (Today) radio button then click on (Generate Log).

This will generate the call log for today, and will be displayed in the Call Count Per Campaign and Calls Per User, Day, and Campaign section.

Calls from Yesterday

To view the call log from yesterday, select the (Yesterday) radio button then click on (Generate Log).

This will generate the call log from yesterday, and will be displayed in the Call Count Per Campaign and Calls Per User, Day, and Campaign section.

Calls from This week

To view the call log from this week, select the (This Week) radio button then click on (Generate Log).

This will generate the call log from this week, and will be displayed in the Call Count Per Campaign and Calls Per User, Day, and Campaign section.

Calls from This month

To view the call log for this month, select the (This Month) radio button then click on (Generate Log).

 This will generate the call log for this month, and will be displayed in the Call Count Per Campaign and Calls Per User, Day, and Campaign section.

Calls from Custom time-frame

To view the dispositions for a customer time-frame, select the (Custom) radio button then click on (Generate Log). Below is an example of call logs from yesterday and today.

This will generate the call log from the custom time frame, and will be displayed in the Call Count Per Campaign and Calls Per User, Day, and Campaign section.