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Possible causes: Our servers may be in trouble or the Softphone VBPhone or App for Android or iOS may be malfunctioning.
Steps for correction: Close the Softphone or App and run again. If the probema problem persists, restart the device and try running one more time.
If the error still persists, please contact our technical team.
Not found: 483 TOO MANY HOPS
Error code: #SIP. RFC.483
SIP error code: 483 TOO MANY HOPS
Possible causes:
Internet/Intranet unavailable or with communication problems;
Disconnected network cable;
SIP address indicating an invalid or troubled server;
Firewall blocking access to the server;
Steps for solution: Check each of the possible causes mentioned above.
If the error persists, please contact our technical team.
Not found: 484 ADDRESS INCOMPLETE
Error code: #SIP. RFC.484
SIP error code: 484 ADDRESS INCOMPLETE
Possible causes:
The number entered is incomplete;
The form of dialing is wrong;
Steps for solution: Make sure the number dialed is correct.
To make calls, dial 0 + DDD + Number for local and long distance calls and 00 + Country code + city code + number for international DDI calls.
Ambiguous: 485 AMBIGUOUS
Error code: #SIP. RFC.485
SIP error code: 485 AMBIGUOUS
Possible causes:
The number entered is incomplete;
The form of dialing is wrong;
The user you called doesn't exist.
Steps for solution: Make sure the number dialed is correct.
To make calls, dial 0 + DDD + Number for local and long distance calls and 00 + Country code + city code + number for international DDI calls.
Busy: 486 BUSY HERE
Error code: #SIP. RFC.486
SIP error code: 486 BUSY HERE
Possible causes: The number is busy.
Steps for solution: Wait a few minutes and try again.
Unavailable: 487 REQUEST TERMINATED
Error code: #SIP. RFC.487
SIP error code: 487 REQUEST TERMINATED
Possible causes:
The user you made the call to is temporarily unavailable;
The user you performed the call is busy;
The server is temporarily unavailable.
Steps for correction: Wait a few minutes and try again. If the probema persists, restart the device and try running one more time.