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You could also filter by privilege or by user, but for this scenario we will use None.
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Calls in the Last hour
Select the (Calls) radio button, pick an Interval, by default (Last hour) is selected, then click on (Generate Log).
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In the Calls Per User, Day, and Campaign section, if we click on the Count number, we can see the Date & Time, the number who called, and the number who was called.
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Calls for Today
To view the call log for today, select the (Today) radio button then click on (Generate Log).
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This will generate the call log for today, and will be displayed in the Call Count Per Campaign and Calls Per User, Day, and Campaign section.
Calls from Yesterday
To view the call log from yesterday, select the (Yesterday) radio button then click on (Generate Log).
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This will generate the call log from yesterday, and will be displayed in the Call Count Per Campaign and Calls Per User, Day, and Campaign section.
Calls from This week
To view the call log from this week, select the (This Week) radio button then click on (Generate Log).
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This will generate the call log from this week, and will be displayed in the Call Count Per Campaign and Calls Per User, Day, and Campaign section.
Calls from This month
To view the call log for this month, select the (This Month) radio button then click on (Generate Log).
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This will generate the call log for this month, and will be displayed in the Call Count Per Campaign and Calls Per User, Day, and Campaign section.
Calls from Custom time-frame
To view the dispositions for a customer time-frame, select the (Custom) radio button then click on (Generate Log). Below is an example of call logs from yesterday and today.
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