This section of the DaFeeder provides details for a better understanding on how to use Lead History . Lead History provides the viewer with section provides an outlined detailed view of the diferent different representatives who have interacted with the lead or viewed it, previous dispositions added, time and date stamps. This area is a great road map to understand the behaviour of a particular lead.
A Lead history History is a technical and tabular form logging of every action that was performed on the individual leadleads in a campaign. The table below provides a brief summary of the different columns present in a lead history.Lead History:
Field | Details |
User |
Refers to the name of the agent who performed the action |
Action/Disposition | Refers to the Log of all the actions and dispositions that occurred on the individual lead |
Date |
Refers to the timestamp at which the action/disposition was performed |
On any lead you can view the lead history by selecting the Lead History tab above the lead information.
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To view a lead history, follow the steps given below:
1. Navigate to the lead page for which you wish to view the history.
2. Click the Lead History tab.
The Lead History will be displayed.
Note: Alternatively you can access lead history by searching for a specific lead using the search function of the DaFeeder.
The following is an example of a Lead History.
Based on the lead history it can be seen which representatives have interacted with it in the past and when.
For instance, in the above screenshot, the lead was called three times before being closed. The first call was dispositioned as callback, second one as No Answer and after the third time reaching out to the client, the latter confirmed he wasn't interested any further.Action/Disposition
The Lead History provides a complete understanding of every actions action on the lead as we you can find all the previous dispositions, all the representatives and the time and date that the lead has been handled.
Lead History Action/Disposition
The table below provides a brief summary of the different possible actions you can see in the Lead History's Action/Disposition column.
Action/Disposition | Description |
Lead fed from campaign | Lead has been generated automatically to the agent working in the campaign |
Lead direct viewed | Agent performed a lookup and searched for this specific lead |
Call |
to |
xxxxxxxxxxxinitiated from xxxx*xxx | This action will appear when the call button is clicked on the lead. |
It implies that an attempt was made by the agent to contact the customer. |
Recycled |
This implies the lead has been recycled before and went back to an Open state |
. | |
*Every Disposition's name* | Each disposition's name can appear in the lead history depending on how the lead has been dispositioned before. The different disposition may have different meaning depending on the action associated with the dispositions. |