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To begin there is a difference between being added to a queue and logging into a queue.
Being Added to a Queue VS Logging Into a Queue
First an extension should be added to a queue. This means exactly that, that you’ve been added to this queue. Once an agent has been added to a queue they will not receive calls from the queue, they’re sitting idly. No calls to the queue will ring to the agent until they have been logged into the Queue.
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