Using your Polycom phone you can log into and -in (*96) and log-out (*98) out of queues to start or stop receiving calls using a short star code. To begin there you are assigned to.
There is a difference between being added Added to a queue and logging into a queue.
Being Added to a Queue VS Logging Into a Queue
First an extension should be added to a queue . This means exactly that, that you’ve been added to this queueusing the VoIP Dashboard. Once an agent has been added to a queue they will not immediately receive calls from the queue, they’re sitting idly. No calls to the queue will ring to the agent until they have been logged into they still need to be logged-in to the Queue.
Logging into Queue(s) - *96
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