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Once feeding, the General Lead Information is the default view an agent will see when they are presented a lead in the Feeder.
The General Lead Information contains the lead's company and contact information.
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| Fields | Description |
|---|---|
| Lead ID | Unique Identifier number used to differentiate the different leads. |
| Calls Made Today | Counts the amount of calls the representative has made today using the Green Call button next to the telephone number, so long as the Dafeeder session has not expired or timed out. |
| Show Calls Script | Hovering over the Show Call Script text will preview the script that was uploaded with the campaign. An example is shown See more in the screenshot Call Script section below. |
Editing Lead Fields
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After modifying the field, select the check mark to save the new information.
| Info | ||
|---|---|---|
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When a campaign is uploaded in the DaFeeder without having the information for an important field; for instance Email. The email field can be imported inside the DaFeeder with empty values and as the agents are working on the campaign, they can manually populate that field when they are on the phone with the customers of the various leads. |
Call Scripts
A call script is a pre-written script to assist an agent in handling a lead. Call scripts are a great way to ensure consistency across all representatives in their speech as they are speaking using the same way call script about the products or services. To access the call script in the lead, hover over the Show Call Script button under the General Lead Information tab as can be seen in the screenshot below.
It is also a great place to have FAQs so all representatives will have access to the answers in one place.
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