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The following is an example of a Lead History.
Based on the lead history, it can be determined which representatives have interacted with the lead in the past and when.
For instance, in the above screenshot, the lead was called three times before being closed. The first call was dispositioned as callback, second one as No Answer and after the third time reaching out to the client, the latter confirmed he wasn't interested any further.
Action/Disposition
The Lead History provides a complete understanding of every actions on the lead as we can find all the previous dispositions, all the representatives and the time and date that the lead has been handled.
Lead History Action/Disposition
The table below provides a brief summary of the different possible actions you can see in the Lead History's Action/Disposition column.
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