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Lead History section will give you This section of the DaFeeder provides details for a better understanding on how to use Lead History. Lead History provides the viewer with an outlined detailed view of the diferent representatives who have interacted with the lead or viewed it, previous dispositions added, time and date stamps. This area is a great road map to understand the behavior behaviour of a particular lead.

A Lead history is a tabular form logging of every action that was performed on the individual lead. The table below provides a brief summary of the different columns present in a lead history.

FieldDetails
UserProvides the name of the agent who performed the action.
Action/DispositionLog of all the actions and dispositions that occurred on the individual lead.
DateTimestamp at which the action/disposition was performed.

On any lead you can view the lead history by selecting the Lead History tab above the lead information.

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The following is an example of a Lead History.Image Removed

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Based on the above lead history I it can see be seen which representatives have interacted with it in the past and when.

In this case I can see that the lead was fed most recently from the campaign, most importantly I can see the last disposition added to the lead, which was 'Callback'.

From this screen shot I can see For instance, in the above screenshot, the lead was called thrice before being closed. The first call was dispositioned as callback, second one as No Answer and after the third time reaching out to the client, the latter confirmed he wasn't interested any further.

The Lead History provides a complete understanding of every actions on the lead as we can find all the previous dispositions, all the representatives and the time and date that the lead has been handled.Giving a complete understanding of the Lead's History.