Using call disposition provides dispositions provide a more in-depth description of what happened when the agent worked on the lead prior to disposition the lead. For exampleinstance, if a lead has two multiple phone numbers (one cell phone and one & office phone number), and the representative called the office number first, could not reach the customer and left a voicemail, he will call disposition the office number first and selecting an appropriate call disposition. He can then try to reach the customer using the cell phone number field and appropriately call disposition the cell phone number depending on the responsean agent had to call more than one number, he would first call disposition each individual phone numbers prior to fully disposition the lead.
The following is a step by step instruction on how to create and use call dispositions.
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On the subsequent window, create a Call Disposition Name by using an appropriate name to represent the disposition. For instance, No Answer - No Voicemail was used in the below screenshot. Creating a call disposition is not associated with any action because call dispositioning will not action the lead itself, it will leave a note next to the phone number and will also create a note in the lead history describing what happened during the call with that particular number involved.
Click on Add Call Disposition. After adding the Call Disposition. It will be viewable in the list of all you Call Dispositions as shown below.
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You can then choose which call disposition is appropriate related to the call from the selection.
Click OK when completed.