Acknowledgements can be created using the following steps:
Step 1 - Create Acknowledgement
To create an acknowledgement, hover on CAMPAIGNS and select ACKNOWLEDGEMENTS.
Step 2 - Fill in Acknowledgement Form
To fill the acknowledgement form, you have several options to choose from for every field. For instance, you could create an acknowledgement that will be displayed to the agents for every single campaign or you could make it visible to a specific campaign. The table below summarizes the purpose and the different options for every fields in the form.
| Fields | Description |
|---|---|
| Campaign | Specify whether the acknowledgement applies to a specific campaign or if it will be shown globally for every campaign. |
| Type | Specify whether acknowledgement will be shown only when the agent access the campaign for the first time or if the acknowledgement will be shown daily. |
| Show Script | Specify whether to show calling script or not |
| Title | Title of the acknowledgement |
| Content | Content of the acknowledgement that you want the agent to read before accessing the campaign. |
Step 3 - Add Acknowledgement
To complete the set up. Click on the Add Acknowledgement button on the above screenshot.