Remote Desktop Support (Windows 10 - Quick Assist)

Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.

Open Quick Assist

Select Start > Quick Assist. 

Open

Authenticate

In order to use Quick Assist, Microsoft needs to authenticate you to help protect other Windows users. You must have a Microsoft login in order to use QUick Assist.

Open

Give assistance

Select Start  > Quick Assist (or select the Start  button, type Quick Assist in the search box, then select it in the results).

Select Assist another person, then send the 6-digit code to the person you're helping.

When they've entered it, select either Take full control or View screen.

Select Continue and wait for the person you're helping to allow the connection. 

Get assistance

Select Start  > Quick Assist (or select the Start  button, type Quick Assist in the search box, then select it in the results).

In the Code from assistant box, enter the 6-digit code you were given, and select Share sceen.

Wait for your helper, then select Allow in the window that displays.

See It In Action

Click Here to watch a video about Quckk Assist. (Watch Video)