This guide has been created to help you upgrade your to a firmware version that is compatible with ZTP (Zero Touch Provisioning).
Please be advised that performing this factory reset will remove all call logs, call history, saved contacts, or any other data you may have on the device. Once the device is on the new provisioning platform, everything gets backed up to our FTP server so that any loss of data from that point forward can be restored. |
Once your phone has finished updating and saving the new software, you now need to follow instructions in the link below to get your phone online :
How to Factory reset a Polycom IP 331 for Zero Touch Provisioning