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Activate Caller ID blocking

*67 Followed by the number you are trying to reach will block your number.

Activate/Deactivate Routing rules

*72EXTENSION_NUMBER – activate transfer to extension unconditionally
*73EXTENSION_NUMBER – deactivate transfer to extension unconditionally
*74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally
*90EXTENSION_NUMBER – activate transfer to extension when busy
*91EXTENSION_NUMBER – deactivate transfer to extension when busy
*92EXTENSION_NUMBER – activate transfer to extension when no answer
*93EXTENSION_NUMBER – deactivate transfer to extension when no answer

Call Conference

Initializing a conference

8+YOUR_NUMBER – creates a conference room

Joining a conference

dial 8 followed by the short extension number.

Joining a scheduled conference

enter the conference id and a password

Conference Administrator Functions

Invite

*8ext_number#

Kick/Quit gracefully

*30# – Quits gracefully all the users
*31# – Kicks out the last user that joined
*32# – Kicks out all the users

Lock/Unlock

*21# – Locks the conference
*20# – Unlocks the conference

Mute/Unmute

*11# – Mutes all the members
*10# – Unmutes all the members

Call Recording

*1 – one touch call recording
*0– one touch conference recording

Change PBX Extension Settings

*70 – deactivate Call waiting
*71 – activate Call waitin
*78 – activate Do Not Disturb
*79 – deactivate Do Not Disturb

Park Calls

#2 – park call
*221 – unpark first call
*225 – unpark selected call
*229 – unpark last call

Phone Services

*94 – listen the Date/Time

Phone Voicemail Access and Company Directory

*95 – listen to your Voicemail messages
*950 – enable/disable your Voicemail
*95EXTENSION_NUMBER – call directly to the voice-mail of an extension.
#3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
*22 – interrogate the Company Directory

Pick up another extension’s call

*21 – pick up first call ringing
*21PARTIAL_NUMBER – pick up first matching call
*21TARGET_NUMBER – pick up call ringing
*66 – Dial the last missed call
*65/*85 – Activate/deactivate Caller ID for outgoing calls

Queue Agents

*96 – login the queue agent owning the extension

Extension

*97 – login any queue agent
*98 – disconnect the queue agent
*26YOUR_NUMBER
*28YOUR_NUMBER – pause and un-pause the agent session
*999QUEUE_NUMBER – supervise queue conversations

System Test

*52 – echo test

Transfer Calls

#1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
*2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER

By Code

#1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
#2 – park call
#3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
*000 – listen a help message from your provider
*011 – call the diagnostic extension
*0 – one touch conference recording
*1 – one touch start/stop call recording
*21 – pick up first call ringing
*21PARTIAL_NUMBER – pick up first matching call
*21TARGET_NUMBER – pick up call ringing
*22 – interrogate the Company Directory
*221 – unpark first call
*225 – unpark selected call
*229 – unpark last call
*26YOUR_NUMBER and
*28YOUR_NUMBER – pause and un-pause the agent session
*2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER
*52 – echo test
*65/*85 Activate/deactivate Caller-ID for outgoing calls
*66 – Dial the last missed call
*70 – deactivate Call waiting
*71 – activate Call waiting
*72EXTENSION_NUMBER – activate transfer to extension unconditionally
*73EXTENSION_NUMBER – deactivate transfer to extension unconditionally
*74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally
*78 – activate Do Not Disturb
*79 – deactivate Do Not Disturb
*90EXTENSION_NUMBER – activate transfer to extension when busy
*91EXTENSION_NUMBER – deactivate transfer to extension when busy
*92EXTENSION_NUMBER – activate transfer to extension when no answer
*93EXTENSION_NUMBER – deactivate transfer to extension when no answer
*94 – listen the Date/Time
*95 – listen to your Voicemail messages
*950 – enable/disable your Voicemail
*95EXTENSION_NUMBER – call directly to the voice mail of an extension. Press * again to enter the voicemail inbox
*96 – login the queue agent owning the extension
*97 – login any queue agent
*98 – disconnect the queue agent
*999QUEUE_NUMBER – supervise queue conversations

Conference Control

*8ext_number#
*30# – Quits gracefully all the users
*31# – Kicks out the last user that joined
*32# – Kicks out all the users
*21# – Locks the conference
*20# – Unlocks the conference
*11# – Mutes all the members
*10# – Unmutes all the members