Dynamic Caller ID Insertion

Owned by Elvin Li Kam Wa (Deactivated)
Last updated: Jul 09, 2020 by John M. Meloche
3 min read

Allows you to add DID phone numbers to your inventory in DaFeeder to be used as possible caller IDs.

When you assign numbers to your campaigns, your agents will display the corresponding caller ID depending on the area code they are calling.

So if you're calling Toronto 416 numbers, you will display a called ID with 416. If you're calling Montreal 514, you will display a 514 number. If you're calling Manitoba 204, you will display a 204 number.

EXAMPLE

If you have the following numbers in inventory and assigned to your campaign.

  • 905-555-1234 (assigned default)

  • 416-555-1234

  • 647-555-1234

When you call a number with area code 416, it will display 416-555-1234 as the caller id.
When you call a number with area code 647, it will display 647-555-1234 as the caller id.
When you call a number with area code 204, it will display 905-555-1234 (default) as the caller id.

This is extremely helpful if clients have many DIDs across the country and want to appear local to the people they are calling.

In the CALLER ID section, you can create default (static) or dynamic Caller IDs that will be used across different campaigns.

  • A default caller id is the caller id that will be used and sent out if there is no match of dynamic caller id.

  • A dynamic caller id is a caller id that can be assigned to a campaign. In that campaign, any phone number that is called is checked for its area code. if the area code matches one of the assigned dynamic caller ids, the corresponding caller id will be used when calling the number.

To add a new Caller ID, follow the steps given below:

  1. Navigate to CONTROLS > CALLER IDS.
    The Caller ID page will be displayed

     

  2. Enter the name that you want to display on the client caller ID, in the Caller ID Name Display field.

  3. Enter the phone number that you want to display on the client caller ID, in the Phone Number field.

  4. Select whether you want the caller id to be of Default or Dynamic Type.

  5. If you select Dynamic type, the Area Code box will appear.

  6. Enter the area code the dynamic caller ID should be used with.

  7. Click Add Caller ID.

To edit a Caller ID, follow the steps given below:

  1. Navigate to CONTROLS > CALLER IDS.
    The Caller ID page will be displayed

     

  2. Click Edit in the row of the caller ID which you wish to edit.
    The Edit Caller ID page will be displayed.

     

  3. Edit the values of required fields.

  4. Click Save Caller ID.

The caller ID details will be updated.

Â