Activate Caller ID blocking
*67 Followed by the number you are trying to reach will block your number.
Activate/Deactivate Routing rules
- *72EXTENSION_NUMBER – activate transfer to extension unconditionally
- *73EXTENSION_NUMBER – deactivate transfer to extension unconditionally
- *74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally
- *90EXTENSION_NUMBER – activate transfer to extension when busy
- *91EXTENSION_NUMBER – deactivate transfer to extension when busy
- *92EXTENSION_NUMBER – activate transfer to extension when no answer
- *93EXTENSION_NUMBER – deactivate transfer to extension when no answer
Call Conference
Initializing a conference
- 8+YOUR_NUMBER – creates a conference room
Joining a conference
- dial 8 followed by the short extension number.
Joining a scheduled conference
- enter the conference id and a password
Conference Administrator Functions
Invite
- *8ext_number#
Kick/Quit gracefully
- *30# – Quits gracefully all the users
- *31# – Kicks out the last user that joined
- *32# – Kicks out all the users
Lock/Unlock
- *21# – Locks the conference
- *20# – Unlocks the conference
Mute/Unmute
- *11# – Mutes all the members
- *10# – Unmutes all the members
Call Recording
- *1 – one touch call recording
- *0– one touch conference recording
Change PBX Extension Settings
- *70 – deactivate Call waiting
- *71 – activate Call waitin
- *78 – activate Do Not Disturb
- *79 – deactivate Do Not Disturb
Park Calls
- #2 – park call
- *221 – unpark first call
- *225 – unpark selected call
- *229 – unpark last call
Phone Services
- *94 – listen the Date/Time
Phone Voicemail Access and Company Directory
- *95 – listen to your Voicemail messages
- *950 – enable/disable your Voicemail
- *95EXTENSION_NUMBER – call directly to the voice-mail of an extension.
- #3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
- *22 – interrogate the Company Directory
Pick up another extension’s call
- *21 – pick up first call ringing
- *21PARTIAL_NUMBER – pick up first matching call
- *21TARGET_NUMBER – pick up call ringing
- *66 – Dial the last missed call
- *65/*85 – Activate/deactivate Caller ID for outgoing calls
Queue Agents
- *96 – login the queue agent owning the extension
Extension
- *97 – login any queue agent
- *98 – disconnect the queue agent
- *26YOUR_NUMBER
- *28YOUR_NUMBER – pause and un-pause the agent session
- *999QUEUE_NUMBER – supervise queue conversations
System Test
- *52 – echo test
Transfer Calls
- #1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
- *2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER
By Code
- #1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
- #2 – park call
- #3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
- *000 – listen a help message from your provider
- *011 – call the diagnostic extension
- *0 – one touch conference recording
- *1 – one touch start/stop call recording
- *21 – pick up first call ringing
- *21PARTIAL_NUMBER – pick up first matching call
- *21TARGET_NUMBER – pick up call ringing
- *22 – interrogate the Company Directory
- *221 – unpark first call
- *225 – unpark selected call
- *229 – unpark last call
- *26YOUR_NUMBER and
- *28YOUR_NUMBER – pause and un-pause the agent session
- *2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER
- *52 – echo test
- *65/*85 Activate/deactivate Caller-ID for outgoing calls
- *66 – Dial the last missed call
- *70 – deactivate Call waiting
- *71 – activate Call waiting
- *72EXTENSION_NUMBER – activate transfer to extension unconditionally
- *73EXTENSION_NUMBER – deactivate transfer to extension unconditionally
- *74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally
- *78 – activate Do Not Disturb
- *79 – deactivate Do Not Disturb
- *90EXTENSION_NUMBER – activate transfer to extension when busy
- *91EXTENSION_NUMBER – deactivate transfer to extension when busy
- *92EXTENSION_NUMBER – activate transfer to extension when no answer
- *93EXTENSION_NUMBER – deactivate transfer to extension when no answer
- *94 – listen the Date/Time
- *95 – listen to your Voicemail messages
- *950 – enable/disable your Voicemail
- *95EXTENSION_NUMBER – call directly to the voice mail of an extension. Press * again to enter the voicemail inbox
- *96 – login the queue agent owning the extension
- *97 – login any queue agent
- *98 – disconnect the queue agent
- *999QUEUE_NUMBER – supervise queue conversations
Conference Control
- *8ext_number#
- *30# – Quits gracefully all the users
- *31# – Kicks out the last user that joined
- *32# – Kicks out all the users
- *21# – Locks the conference
- *20# – Unlocks the conference
- *11# – Mutes all the members
- *10# – Unmutes all the members