The Recycle dispositions option allows you to manually reset previously dispositioned leads back to Open. Recycling leads makes them immediately available to be called again in the campaign. The dispositions available for recycling will be based on the specific dispositions of your organization.
For instance, you can recycle all leads from a campaign that have been dispositioned as Not Interested and the affected leads will all go back from being in a Closed state to being Open.
To recycle dispositions follow the steps given below:
1. Navigate to CAMPAIGNS > LIST CAMPAIGNS.
The CAMPAIGNS page will be displayed.
2. Click (
)in the row of the campaign for which you wish to top up the leads.
The Recycle campaign dialog will be displayed.
Note:
- The leads with the selected dispositions will be renewed and put back in cycle immediately.
- During recycling all callbacks with the selected dispositions will be cancelled.
3. Check the box(es) for the required disposition(s).
4. Click RECYCLE.
The leads with the selected dispositions will be recycled.
The below screenshot shows the lead from a campaign for which the disposition of Not Interested was recycled. As shown below, a Recycled action will now be displayed in the lead history with the timestamp at which the recycling was initiated. The disposition of Not Interested will still be visible in the lead history, but the lead status will switch back from Closed to Open and will be fed from the campaign again.
