The My Log section under the Logs tab provides a detailed view of all the leads a user has worked on. My Log provides two different detailed views of a users usage by categories, Campaign Log and User Log
Campaign Log
- Day: date when the campaign was in use
- Campaign: Name of the campaign where the leads are coming from
- Calls Count: amount of calls made from that campaign
User Log
- Date: time and date stamps when the lead was dispositioned
- Lead ID: to identify a specific lead and its clickable to direct view it
- Disposition: what was the result of the lead, example "No Answer", "Interested", "Call Back", etc.
- Campaign: where the lead was fed from
- Next: when list its greater than 100 results
This log displays reporting only for the user currently logged in.
Using the example below, you can identify the date when you opened a campaign and how many calls you did from it, showing the time from the call, from who (your caller ID) and to who (client phone number).
Example: I can see that on the 11th of June,2019 I did 1 call from the Campaign MeloTel Retail Leads.
The call was at 17:20 from My Company 416-XXX-XXXX to Client Number 647-XXX-XXXX
Also, you can track individuals leads ID and see the date of the call, the disposition that was set and from what campaign.
Example: I can see that on the 12th of June, 2019 at 3:06 PM viewed Lead ID 13 and dispositioned as Callback from the campaign Large Test Campaign
