Using call dispositions provide a more in-depth description of what happened when the agent worked on the lead prior to disposition the lead. For instance, if a lead has multiple phone numbers (cell phone & office phone number), and an agent had to call more than one number, he would first call disposition each individual phone numbers prior to fully disposition the lead.
The following is a step by step instruction on how to create and use call dispositions.
Step 1 - Create Call Dispositions
In DaFeeder, hover over Campaigns and from the drop down menu, select Call Dispositions.
Step 2 - Add Call Disposition
On the subsequent window, create a Call Disposition Name by using an appropriate name to represent the disposition. For instance, No Answer - No Voicemail was used in the below screenshot. Creating a call disposition is not associated with any action because call dispositioning will not action the lead itself, it will leave a note next to the phone number and will also create a note in the lead history describing what happened during the call with that particular number involved.
Click on Add Call Disposition. After adding the Call Disposition. It will be viewable in the list of all you Call Dispositions as shown below.
Step 3 - Using Call Dispositions
When a lead is fed from the campaign and the lead has numerous phone numbers (For instance, cell phone number and home phone number), there will now be an option to call disposition the lead according to the phone number first instead of dispositioning the lead directly.
After performing the call, you will now have the option for disposition the phone number. Clicking on Disposition will prompt the following window.
You can then choose which call disposition is appropriate related to the call from the selection.
Click OK when completed.