The purpose of the calendar is to give users of the DaFeeder a visual representation of their private callbacks and easily see the scheduled leads for callback. This provides the agents an insight of what to expect on a particular day, thus one can plan ahead how to schedule the day.
To access the calendar, select the calendar icon in the top right corner of the dashboard.
The default view for callbacks is Calendar Month view. All your leads within that month will appear on the scheduled callback day. In order of the time of day the callback is scheduled for.
When clicking a callback (direct view) from the calendar, DaFeeder will navigate you to the Feed page for that specific lead. Once a disposition have been made, it will navigate back to the Calendar page.
To see a different month, click the left or right arrow 
until you have selected the desire month. To go back to the current month, click 
Adding events to the calendar
All events in the calendar are scheduled by setting a private callback action.
Adding leads to the calendar can be found by reviewing Callbacks.
Calendar View
The calendar view for every user will vary depending on the role assigned to that user. To learn more about roles and type of user, click User Management
Calendar View - Caller
Callers view is limited to their own callbacks. Any private callbacks for the Caller will appear Green as seen below in the screenshot.
Calendar View - Manager
Managers view is limited to their own callbacks and any user who is assigned under their user.
To assign an agent to a manager, follow the following documentation on User Management under the Assigning Agents section.
Managers will see their own callbacks in Green and their assigned Callers callbacks in Blue.
Calendar View - Owner
Owners view sees their own and any user in their organization, even without any assignment.
