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You can find system logs by navigating to Logs >> System Log.

Todays Call Log

To see a report, you can choose from view on the same website or to download it in a .csv file. After that, choose the date of the report, the user or all user and the type of filter.

Types of filters

Filters will narrow down the amount of data for the report that you are specifically looking for.

See the following filters with their own description in how would affect the report.

  • FILTER:

    Will give you a overall report according to the date you selected and the User filter. The example below show the report of 1 day from all user. We will describe each tab in the following

    • Stats by campaign: will show the different campaign name that was used and the amount of calls per campaign

    • Calls Log: will show you information separated by column (see below for description of this columns) and by individual Users
      • Day: timestamp from which a campaign was used
      • Campaign: the name of the specific campaign, if a User used more then 1 campaign it will be listed here
      • Count: the amount of calls initiated for that specific campaign
      • Ok/Neg: will mark answered calls versus anything else
      • Disposition: list of types of disposition you have in you DaFeeder
      • Count: how many time different disposition were used

  • LAST CALLS BY USER

It will only show you the report from the last call a user made

  • Today calls: will provide a report from the current date time
  • Calls last 60 minutes: will provide a report from the past 1 minute
  • Yesterday calls: will provide a report from the previous day
  • Calls this week: will provide a report from the current week
  • Calls this month: will provide a report from the current month
  • Dispositions this month: will provide a report with all the disposition available with the amount per disposition used for the current month

  • ACKNOWLEDGEMENTS FILTER
    To see what acknowledgement are for, please click Manage Acknowledgements
    • Stats by campaign: will list all the available acknowledgments and a count of how many time users have accepted
    • Acknowledgement Log: It will show all available acknowledgments with each user that accepted and the time in which the accepted it

  • Acknowledgements this week: will provide a report of acknowledgment in the current week
  • Acknowledgements today: will provide a report of acknowledgment in the day
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