You can add a province and set call recording preference using this option. To add a province, follow the steps given below:
1. Navigate to CAMPAIGNS > PROVINCE.
The ADD PROVINCE page will be displayed.
Refer to the table below for field descriptions:
Action | Description |
Province/State Name | Refers to the name of the province. |
Call Recording | Specifies whether or not call recording is enabled for the province. Legalities of call recording should be investigated and followed prior to adding the Province/State. |
Starting Hour | Refers to the earliest time at which agents are permitted to load the campaign in their own timezone using a 24 hour clock format. For example: Businesses in Ontario do not typically open until after 09:00. So calling Starting Hour, for Ontario, should be set to 09:00. Since Alberta is 2 hours behind, calling Starting Hour should be set for 11:00 EST, which means calls in Alberta will start at 9:00 AM GMT. |
2. Enter the name of province in the Province/State Name field.
3. Select the call recording and starting hour of the province from the Call Recording and Starting Hour fields respectively.
4. Click Add Province.
The new province will be added and displayed in the PROVINCES section.
