Page Comparison

Activate Caller ID blocking

*67 Followed by the number you are trying to reach will block your number.

Activate/Deactivate Routing rules

• *72EXTENSION_NUMBER – activate transfer to extension unconditionally
• *73EXTENSION_NUMBER – deactivate transfer to extension unconditionally
• *74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally
• *90EXTENSION_NUMBER – activate transfer to extension when busy
• *91EXTENSION_NUMBER – deactivate transfer to extension when busy
• *92EXTENSION_NUMBER – activate transfer to extension when no answer
• *93EXTENSION_NUMBER – deactivate transfer to extension when no answer

Call Conference

Initializing a conference

• 8+YOUR_NUMBER – creates a conference room

Joining a conference

• dial 8 followed by the short extension number.

Joining a scheduled conference

• enter the conference id and a password

Conference Administrator Functions

Invite

• *8ext_number#

Kick/Quit gracefully

• *30# – Quits gracefully all the users
• *31# – Kicks out the last user that joined
• *32# – Kicks out all the users

Lock/Unlock

• *21# – Locks the conference
• *20# – Unlocks the conference

Mute/Unmute

• *11# – Mutes all the members
• *10# – Unmutes all the members

Call Recording

• *1 – one touch call recording
• *0– one touch conference recording

Change PBX Extension Settings

• *70 – deactivate Call waiting
• *71 – activate Call waitin
• *78 – activate Do Not Disturb
• *79 – deactivate Do Not Disturb

Park Calls

• #2 – park call
• *221 – unpark first call
• *225 – unpark selected call
• *229 – unpark last call

Phone Services

• *94 – listen the Date/Time

Phone Voicemail Access and Company Directory

• *95 – listen to your Voicemail messages
• *950 – enable/disable your Voicemail
• *95EXTENSION_NUMBER – call directly to the voice-mail of an extension.
• #3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
• *22 – interrogate the Company Directory

Pick up another extension’s call

• *21 – pick up first call ringing
• *21PARTIAL_NUMBER – pick up first matching call
• *21TARGET_NUMBER – pick up call ringing
• *66 – Dial the last missed call
• *65/*85 – Activate/deactivate Caller ID for outgoing calls

Queue Agents

• *96 – login the queue agent owning the extension

Extension

• *97 – login any queue agent
• *98 – disconnect the queue agent
• *26YOUR_NUMBER
• *28YOUR_NUMBER – pause and un-pause the agent session
• *999QUEUE_NUMBER – supervise queue conversations

System Test

• *52 – echo test

Transfer Calls

• #1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
• *2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER

By Code

• #1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
• #2 – park call
• #3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
• *000 – listen a help message from your provider
• *011 – call the diagnostic extension
• *0 – one touch conference recording
• *1 – one touch start/stop call recording
• *21 – pick up first call ringing
• *21PARTIAL_NUMBER – pick up first matching call
• *21TARGET_NUMBER – pick up call ringing
• *22 – interrogate the Company Directory
• *221 – unpark first call
• *225 – unpark selected call
• *229 – unpark last call
• *26YOUR_NUMBER and
• *28YOUR_NUMBER – pause and un-pause the agent session
• *2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER
• *52 – echo test
• *65/*85 Activate/deactivate Caller-ID for outgoing calls
• *66 – Dial the last missed call
• *70 – deactivate Call waiting
• *71 – activate Call waiting
• *72EXTENSION_NUMBER – activate transfer to extension unconditionally
• *73EXTENSION_NUMBER – deactivate transfer to extension unconditionally
• *74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally
• *78 – activate Do Not Disturb
• *79 – deactivate Do Not Disturb
• *90EXTENSION_NUMBER – activate transfer to extension when busy
• *91EXTENSION_NUMBER – deactivate transfer to extension when busy
• *92EXTENSION_NUMBER – activate transfer to extension when no answer
• *93EXTENSION_NUMBER – deactivate transfer to extension when no answer
• *94 – listen the Date/Time
• *95 – listen to your Voicemail messages
• *950 – enable/disable your Voicemail
• *95EXTENSION_NUMBER – call directly to the voice mail of an extension. Press * again to enter the voicemail inbox
• *96 – login the queue agent owning the extension
• *97 – login any queue agent
• *98 – disconnect the queue agent
• *999QUEUE_NUMBER – supervise queue conversations

Conference Control

• *8ext_number#
• *30# – Quits gracefully all the users
• *31# – Kicks out the last user that joined
• *32# – Kicks out all the users
• *21# – Locks the conference
• *20# – Unlocks the conference
• *11# – Mutes all the members
• *10# – Unmutes all the members