Call
ConferenceInitializing a conference
- 8+YOUR_NUMBER – creates a conference room
Joining a conference
- dial 8 followed by the short extension number.
Joining a scheduled conference
- enter the conference id and a password
Conference Administrator Functions
Invite
Kick/Quit gracefully
- *30# – Quits gracefully all the users
- *31# – Kicks out the last user that joined
- *32# – Kicks out all the users
Lock/Unlock
- *21# – Locks the conference
- *20# – Unlocks the conference
Mute/Unmute
- *11# – Mutes all the members
- *10# – Unmutes all the members
Call Recording
- *1 – one touch call recording
- *0– one touch conference recording
Change PBX Extension Settings
- *70 – deactivate Call waiting
- *71 – activate Call waitin
- *78 – activate Do Not Disturb
- *79 – deactivate Do Not Disturb
Park Calls
- #2 – park call
- *221 – unpark first call
- *225 – unpark selected call
- *229 – unpark last call
Phone Services
- *94 – listen the Date/Time
Phone Voicemail Access and Company Directory
*95 – listen to your Voicemail messages*950 – enable/disable your Voicemail*95EXTENSION_NUMBER – call directly to the voice-mail of an extension.#3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.*22 – interrogate the Company Directorywaiting
Press *71 to activate the Call Waiting option.
Press *70 to deactivate the Call Waiting option.
Intercom|Paging
Press <intercomextension_short_number> to call all the extensions assigned to an Intercom/Paging extension.
Press <intercomextension_short_number><extension_short_number>* to call only a particular extension assigned to an Intercom/Paging extension.
Press <intercomextension_short_number><extensions_group_ID>* to call a certain group of extensions assigned to a Intercom/Paging extension.
Do not disturb
Press *78 to activate the Do Not Disturb option.
Press *79 to deactivate the Do Not Disturb option.
Password protection
Press *11 to block or activate a Phone Terminal extension using a password for protection.
Park Calls
Press #2 to send an answered call to the parking lot.
Press *221 to unpark the first call found in the parking lot.
Press *225 to unpark a specific call among several others in the parking lot.
Press *229 to unpark the last call in the parking lot.
Other
Press *000 to listen to help messages from your provider.
Press *74<rule_key_number> to activate/deactivate an incoming call rule.
Press *94 to find out the day and time of the VoipNow system.
Pick up another extension’s call
Press *21
– to pick up first call ringing
Press *21PARTIAL_NUMBER
– to pick up first matching call
Press *21TARGET_NUMBER
– to pick up call ringing
Press *66
– Dial to dial the last missed call
Press *65/*85
– Activate to activate/deactivate Caller ID for outgoing calls
Queue Agents
- *96 – login the queue agent owning the
Extension
*97 – login any queue agent*98 – disconnect the queue agent*26YOUR_NUMBER*28YOUR_NUMBER – pause and un-pause the agent session*999QUEUE_NUMBER – supervise queue conversationsSystem Test
Press *52
– for echo test. You can try an echo test to check if the connection is OK
Transfer Calls
Press #1FORWARD_NUMBER
– to transfer the interlocutor to another extension
number FORWARD_NUMBER.
Press *2FORWARD_NUMBER
– to put the caller on hold
then and transfer
it the call to another extension
number FORWARD_NUMBER.
By Code
#1FORWARD_NUMBER – transfer interlocutor to extension number FORWARD_NUMBER
#2 – park call
#3EXTENSION_NUMBER – transfer an active call to the Voicemail of a particular extension.
*000 – listen a help message from your provider
*011 – call the diagnostic extension
*0 – one touch conference recording
*1 – one touch start/stop call recording
*21 – pick up first call ringing
*21PARTIAL_NUMBER – pick up first matching call
*21TARGET_NUMBER – pick up call ringing
*22 – interrogate the Company Directory
*221 – unpark first call
*225 – unpark selected call
*229 – unpark last call
*26YOUR_NUMBER and
*28YOUR_NUMBER – pause and un-pause the agent session
*2FORWARD_NUMBER – put caller on hold then transfer it to extension number FORWARD_NUMBER
*52 – echo test
*65/*85 Activate/deactivate Caller-ID for outgoing calls
*66 – Dial the last missed call
*70 – deactivate Call waiting
*71 – activate Call waiting
*72EXTENSION_NUMBER – activate transfer to extension unconditionally
*73EXTENSION_NUMBER – deactivate transfer to extension unconditionally
*74RULE_KEY – activate rule with the assigned RULE_KEY unconditionally
*78 – activate Do Not Disturb
*79 – deactivate Do Not Disturb
*90EXTENSION_NUMBER – activate transfer to extension when busy
*91EXTENSION_NUMBER – deactivate transfer to extension when busy
*92EXTENSION_NUMBER – activate transfer to extension when no answer
*93EXTENSION_NUMBER – deactivate transfer to extension when no answer
*94 – listen the Date/Time
*95 – listen to your Voicemail messages
*950 – enable/disable your Voicemail
*95EXTENSION_NUMBER – call directly to the voice mail of an extension. Press * again to enter the voicemail inbox
*96 – login the queue agent owning the extension
*97 – login any queue agent
*98 – disconnect the queue agent
*999QUEUE_NUMBER – supervise queue conversations
Conference Control
*8ext_number#*30# – Quits gracefully all the users*31# – Kicks out the last user that joined*32# – Kicks out all the users*21# – Locks the conference*20# – Unlocks the conference*11# – Mutes all the members*10# – Unmutes all the members