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  1. Unplug the phone from the power source (A/C adapter or Ethernet cable) and plug it back in.
  2. Wait for the Polycom logo to appear.
    1. If the Polycom shipped since mid-last 2022, when the Poly Logo displays wait until the screen flickers and then press 1,3 and 5 and the option to Factory reset should appear.

  3. Quickly press the "Cancel" button.
  4. Press the "Setup" button on the next screen.
  5. Enter password "456" (or get it from MeloTel support). You can also use the MAC address found on the back of the phone as your password.
  6. Scroll down and choose "Reset to defaults."
  7. Select "Reset settings" in the next menu.
  8. Enter password "456" again (or get it from MeloTel support).
  9. Wait for the phone to update (about 5 minutes).

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