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This information is based off The Queue Membership Feature |
Overview:
Star-code *97 is used to log in another agent into all of the queues which their extension is registered. Please note this will login the extension into ALL the queues. It is NOT possible to choose a SINGLE one.
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NOTE: If you hear “Incorrect password” verify that you are typing in the correct password and that you clicked “OK” after setting the agent password in “ Agent Preferences” Special Thanks to Steeve Martin