Dispositions are actions that describes the outcome of a call between an agent and a customer. Dispositions give agents, managers and other representatives valuable insight on what happened during a call; whether a call was not answered, a sale was made, requested more information about the campaign, etc. The advantages of using dispositions are that it indicate the outcome of the call and also designates the next step on how to action the lead.
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| All dispositions created will be usable for dispositioning across all campaigns created. Dispositions cannot be created for use in a single or individual campaign. |
The different actions to dispose a lead can be found in the table below:
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No More Calls
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After understanding the different actions of the dispositions, you can create dispositions using the following steps:
Step 1 - Access Disposition Page
Hover over CAMPAIGNS and select DISPOSITIONS.
Step 2 - Create Disposition
To create a disposition, you have 4 different fields to fill in.
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Step 3 - Click "Add Disposition"
Click on Add Disposition to complete the set up. After that, the newly created disposition will then be available for viewing in the list of dispositions. From there, you can also edit, add notes and delete the dispositions.
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