- List view
- ID
- Campaign Name
- Caller ID
- Creator
- Buttons
- Campaign Pie Chart
- Describe details of the charts
- Top Up - What is it how does it work - describe template and purpose.
- Recylcing
- Reports - Describe all reports and their differences. (ask Botond)
- EDIT - Editing campaign
- How to modify
- Call Scripts with WYSIWYG Editor details.
- Caller ID rules and Province Selection
- Email Marketing - how it works if they use
- Assigned Users - Purpose how it works
- Field Editor and (Visible)
- DELETE Campaign
- Campaign Pie Chart
- Spanish Queue Report
In this section you can manage the different campaigns that have been uploaded to the DaFeeder. Following the addition of a campaign and after assigning agents to that campaign, you can return, modify and manage the campaign at a later time.
The management of campaigns is done under Campaigns → List Campaigns. You will see a window similar to the one below with the different options to modify the campaign.
Top Up
The Top Up option allows you to add more leads to an existing campaign. Selecting this option will prompt to upload a .csv file which will subsequently add further leads to the campaign.
Note:- When topping up the campaign, make sure that the columns of the uploaded file matches the one used to originally create the campaign.
Recycle
When you recycle a campaign, you have the option to select which disposed leads to recycle from that campaign. For instance, you can recycle all leads that have been dispositioned as No Answer and the affected leads will all go back to being in an "untouched" state.
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Campaigns are critical for the success of businesses. The Campaigns section helps you to add new campaigns, add more leads, recycle dispositions and view reports. You can create custom campaigns based on the industry type or location to make sure that they contain leads you think would be best for your agents to contact. You can also assign specific campaigns based on time of day. Your phone agents will be able to select campaigns that are specifically assigned to them.
Once a campaign is selected, your agents can review the information about each of their leads in a very clear and concise manner. They can also update the lead information after each of their calls. This process works wonders in boosting sales because, with every call, more information about a lead can be obtained. It also helps other phone agents who may end up calling the same lead in the future. This way you can build a rapport and provide better customer service.