Dispositions are actions that describes the outcome of a call between an agent and a customer. Dispositions give agents, managers and other representative valuable insight on what happened during a call,
The different actions to dispose a lead can be found in the table below:
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After understanding the different actions of the dispositions, you can create dispositions using the following steps:
Step 1 - Access Disposition Page
Hover over CAMPAIGNS and select DISPOSITIONS.
Step 2 - Create Disposition
To create a disposition, you have 4 different fields to fill in.
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