In this application, you will need to edit several records related to campaigns, acknowledgements, dispositions, call dispositions, state/province. In all of these cases, you will need to follow the same steps. The following example shows the editing of the record related to AcknowledgementsYou can edit the details of an acknowledgement using this option. To edit an acknowledgement, follow the steps given below:
1. Navigate to CAMPAIGNS > ACKNOWLEDGEMENTS.
The ADD ACKNOWLEDGEMENT page will be displayed.
2. Click In the ACKNOWLEDGEMENTS section, click in the row of the acknowledgment that you wish to edit.
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A confirmation message will be displayed and the details of the acknowledgement will be updated.