This guide will give an overview of the different functions of the System Settings page. Please note that only users with Privilege level 'Owner' in DaFeeder are able to navigate to this page.
System Settings page can be found by selecting System >> Settings.
Within the System setting, there are different tabs that perform specific task and each will be explain below.
Core
The Core setting is necessary to connect the DaFeeder instance with an organization's telephone system. Having set the Core settings is how calls get passed through DaFeeder to the representative's calling device.These setting are managed and updated by the support team.
- Extension Prefix: This four digit number is associated to the specific Organization's telephone system. DaFeeder will use the extension prefix, along with the User's unique extension to connect the call to the Agent's device (e.g. Agent A > 0000*300, Agent B > 0000*301, Agent C > 0000*302, etc).
- App Key: is a code passed through to identify the user to the API. This is used for security reasons.
- App Secret: This is used to encode and decode the App Key. It is another layer of security for the API.
- Prioritize Open Leads before public Callbacks: This is to enable or disable, the user to receive untouched or uncalled leads before any other leads that has already been dispositioned with the action of public callback, such as leads with disposition like but not limited to; voicemail, no answer, etc.
SMTP
This is where Simple Mail Transfer Protocol (SMTP) information is entered. This setting configurations connects DaFeeder to an email hosting provider.
- Host: enter the SMTP host service provider.
- Port: The default and standard port number is 465.
- Username: If applicable, enter the username to login to a user's SMTP account.
- Pass: If applicable, enter the password to login to a user's SMTP account.
- Encryption: Always use encryption, the default option is SSL.
Feeding
These setting should be updated by the Support team only.
The Lead Timeout is where the timer before a lead timeouts can be modified. When a lead timeouts, it will take the user back to the blank 'Select a campaign and start feeding screen'.
The Dialing Number Threshold would not allow an agent to call a number more than once within a specified amount of seconds.
Engine
If the DaFeeder is experiencing problems with the feeding page but everything else works fine, this probably mean the engine has failed. To solve this, click on Restart Engine to restore performance.
This should only be used when experiencing problems with the feeding page such as; slowness loading a lead, dispositioning a lead or direct viewing a lead.
Restarting the engine should only be performed if multiple users are experiencing an issue with the feeding page.
Restarting the engine ensures that the feeding page will perform as expect again. Consequently restarting the engine will also interrupts all leads being viewed, and they become undispositionable. Therefor, after an engine restart all users must refresh the feeding page.
In cases where able to, it is recommended to provide notice to all representatives working in DaFeeder as after performing an engine restart service will be interrupted and work/leads will be lost.
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| title | Changes Made to Core Settings |
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The SETTINGS section allows you to configure and manage settings of DaFeeder. It is important to note that changes made in System Settings page will affect the way DaFeeder behaves/functions.
Only users with privilege level 'Owner' in DaFeeder will be able to configure and manage the System Settings.