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The Notes

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section in a lead

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is a practical way to leave reminders about discussions had with contacts. Notes can be

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saved with different priorities and depending on the priority set, the note will be stored in a hierarchic view. Hence, a higher priority note will appear above a note with a lower priority. Every lead will have its own notes section.

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Notes

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added in a lead will also appear

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in some of the reports

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, except Report and In Progress reports

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.

Notes Priority

An additional property of the Notes section is the priority of the note. The priorities are listed described in the table below:

Add a note that will appear on the lead but how many notes are entered afterwards .

Priority

Description

Normal

Priority
Add a note that

Notes with Normal priority will appear at the last on the lead.

High

Priority
Add a note that will appear on the lead but will always be entered for viewing

Notes with High priority will always appear above Normal priority notes

previously entered

.

Urgent

Priority
Add a note that will appear on the lead but will always be entered for viewing

Notes with Urgent priority will always appear above High priority notes

previously entered

.

Stick to Top

Notes with Stick to Top priority will always stick to the top of the notes regardless of

the number of notes added and their priority level

The different priority selected will post your note Note in a hierarchic hierarchical view.. The screenshot below depicts shows how the different priorities are ordered and arranged in the notes section of a lead. The higher the priority of the note, the higher it will appear in the notes section.

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After you have added a note, the next time the lead is queued up to be called, the notes will appear grouped together by selected priority.

All notes entered will display the representatives name who posted it, priority level, date and time stamp.Image Added